Suite and Catering Attendant - Baxter Arena

POSITION:           Suite and Catering Attendant

DEPARTMENT:  Food and Beverage

REPORTS TO:     Premium Services Manager

FLSA STATUS:     Hourly Non-Exempt  $15/hr + tips

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

ASM Global at Baxter Arena has an excellent and immediate opening for a Suite and Catering Attendant.  This position maintains organization and cleanliness of suites and catering areas while assisting guests in accordance with ASM Global Universal Service Standards and applicable Operational Standards.

Essential Duties and Responsibilities

• Pre-event suite and catering set-up including chafing dishes, plates and silverware, televisions, lighting and overall ambiance in the suite.

• Verify and set-up all event orders for Suite and Catering               

• Identify suite or catering host and properly introduce yourself

• Take and place game day food and beverage orders

• Set-up and check on game day food and beverage orders and serve guests until the end of the event

• Replenish food, beverages, condiments and utensils for suite and catering as needed

•  Maintain standard of orderliness and cleanliness of suite and catering areas throughout During Event

•  Obtain signatures from the suite host on charges in a timely manner

•  Clear all items from the suite and catering areas and clean all surfaces and chafing dishes

• Reset suite for next function, complete closing functions

• Check out with supervisor or manager

Qualifications

• Must have good customer service skills and the ability to develop and enhance guest loyalty

• Must follow all SAVOR… Omaha policies and procedures

•  Must be present for all major events at the Arena

Education and/or Experience        

• Minimum of one year experience in foodservice position required

• Previous supervisory experience preferred

• Must be at least 19 years of age and able to pass a credit check

Knowledge, Skills and Abilities

• Excellent guest service skills; ability to adhere to Universal Service Standards

• Ability to complete required pre-employment sanitation and alcohol service training

• Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation and safety issues

• Strong verbal and written communication skills; ability to communicate with staff, plan ahead and to prepare event plans simultaneously

• Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment

Physical Demands

• Frequent walking for entire length of shift

• Constant standing, bending, reaching and repetitive motions

• Frequent lift, push or pull items and objects weighing up to 50 lbs

Working Conditions

• Moderate to extreme exposure to noise during events

• May be exposed to vibrations caused by extreme noise during events

• May be exposed to strobe lights/lasers during events

• May be exposed to chemicals when cleaning locations

Hours of Work

Availability to work extended and/or irregular hours including nights, weekends and holidays

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.