Sumitomo Electric Group Careers - Product Specialist
Sumitomo Electric GroupRaleigh, NC
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Description
Position at Sumitomo Electric Lightwave Corp.
- Purpose of Position
- The Product Specialist is responsible for serving as a subject matter expert for their assigned products, bridging the gap between development, sales, marketing, and customer service teams. The products assigned to this role will be fiber optic connector products used in the physical infrastructure layer of fiber optic networks. This role involves understanding the technical and functional aspects of the product, supporting sales efforts, educating customers on product benefits, conducting market research, and helping drive product improvements to align with market demand and customer feedback.
- General Functions/Responsibilities
- Develop an in-depth understanding of assigned products, including specifications, features, and benefits. As fiber optic connectors are part of the physical layer of the network, the necessary specifications will be industry standards related to fiber optic connectors, company product specifications, and installation manuals for each product.
- Hands-on demonstrations to show proper techniques of product installation to other members of the company and customers.
- Trouble shoot potential product issues and either immediately resolve minor issues or report and escalate more serious issues encountered by customers.
- Stay updated on industry trends, competitor products, and emerging technologies related to the product.
- Act as an internal resource to train employees and external resource to guide customers about product offerings.
- Collaborate with customer service and sales team members to identify customer needs and recommend appropriate product solutions.
- Provide pre- and post-sales support, including addressing technical questions or concerns.
- Gather user feedback for product enhancement and customer satisfaction.
- Educational Requirements
- Minimum 2-year college degree in engineering, technology, or related field.
- Experience Requirements
- Proven experience within product management, applications engineering, development engineering or equivalent with specific knowledge of fiber optic connectors preferred.
- An understanding of mechanical devices, materials, and basic physics is required. Experience with physical product development/engineering is preferred.
- Hands-on demonstration skills are required to show the proper techniques of product installation to other members of the company and customers.
- Trouble shooting skills are required for evaluating potential product issues and either immediately resolving minor issues or reporting and escalating more serious issues encountered by customers.
- Ability to translate technical concepts into user-friendly terms for diverse audiences.
- Excellent interpersonal and written communication skills.
- Excellent presentation and writing skills.
- Extremely well organized and must be able to multi-task.
- Proficiency with Microsoft Office Suite.
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FAQs About Sumitomo Electric Group Careers - Product Specialist Jobs at Sumitomo Electric Group
What is the work location for this position at Sumitomo Electric Group?
This job at Sumitomo Electric Group is located in Raleigh, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sumitomo Electric Group?
Employer has not shared pay details for this role.
What employment applies to this position at Sumitomo Electric Group?
Sumitomo Electric Group lists this role as a Full-time position.
What experience level is required for this role at Sumitomo Electric Group?
Sumitomo Electric Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Sumitomo Electric Group for this role?
Sumitomo Electric Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sumitomo Electric Group?
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