Summer Associate

Northwest Bancorp, Inc.Amherst, OH

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Tuition/Education Assistance

Job Description

OH0503 Amherst OH

Job Description

Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs.

The Summer Associate will be required to travel to other branches within the area as needed.

Availability for full-time hours is preferred (37.5-40 hours weekly) on a temporary basis (May/June to August 2024)

ESSENTIAL FUNCTIONS:

Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications
Complete educational training as assigned and self-educate using bank designed programs and applications
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
Knowledge and adherence to all security and dual control processes
Responsible to participate in branch opening and closing tasks as needed
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
Work evening hours and weekends as scheduled, assigned, or necessary
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

QUALIFICATIONS:

Customer Service Experience preferred

Cash Handling Experience preferred

Banking and/or Retail Experience preferred

Current or incoming college and university students studying finance, accounting, business administration, or economics will be given preference for this role.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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FAQs About Summer Associate Jobs at Northwest Bancorp, Inc.

What is the work location for this position at Northwest Bancorp, Inc.?

This job at Northwest Bancorp, Inc. is located in Amherst, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Northwest Bancorp, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Northwest Bancorp, Inc.?

Northwest Bancorp, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Northwest Bancorp, Inc.?

Northwest Bancorp, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Northwest Bancorp, Inc. for this role?

Northwest Bancorp, Inc. offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Northwest Bancorp, Inc.?

You can apply for this role at Northwest Bancorp, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.