Summer Teller

Overview:

While demonstrating organizational excellence standards, the Summer Teller provides superior service to members while conducting transactions, offering information, and referring products and services in order to assist the Credit Union in meeting the annual business plan goals.

Key Responsibilities:

• Process customer transactions, including deposits, withdrawals, and payments.
• Maintain and balance a cash drawer daily.
• Assist customers with account inquiries and provide information on bank products and services.
• Ensure security protocols to mitigate risk are followed.
• Refer customers to appropriate bank personnel for more complex issues or services.
• Follow bank policies and procedures to ensure compliance with regulations.
• Maintain a clean and organized work environment.
• Provide exceptional customer service by addressing customer needs and concerns promptly and courteously.

Core Skill Competencies:

• Communication: Clear and effective communication skills, both written and verbal.
• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
• Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player.
• Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
• Problem-Solving: Ability to identify issues and resolve customer concerns efficiently.
• Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals.
• Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications.

Physical Demands:

• Ability to stand for extended periods during working hours.
• Manual dexterity to handle cash and operate office equipment.
• Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds.
• Visual acuity to verify customer identification and transaction details.

Qualifications:

• High school diploma or equivalent.
• One year cash handling or customer service experience is preferred but not required.
• Knowledge of deposit and loan products is desired
• Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.