Summit Operation Center Operator - 2

Summit Bechtel ReserveGlen Jean, WV

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Overview

Remote

On-site

Job Description

Position OverviewHandle emergency calls related to security, fire, and medical incidents, dispatching appropriate responses and recording information in real time. They also manage routine reports, site inquiries, and referrals while maintaining accurate communication across teams. This role ensures critical situational awareness during daily operations and emergency events.Key ResponsibilitiesReceive, monitor, and evaluate gate operations for incoming guests, ensuring accurate documentation and verification

Direct guests to appropriate locations using maps and quality phone etiquette

Dispatch relevant and key communication, updates, and alerts to staff and guests in emergencies

Use two-way radio systems to communicate with local authorities and staff

Monitor weather with software and provide updates to property immediately

Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies

Provide and assist in level 1 operator training

Model the Scout Oath and Law in daily interactions

Maintain a clean, organized, inspected, neat, and safe work area

Perform additional duties assigned by SBR leadership

Abide by policies and procedures outlined in the SBR staff handbook

QualificationsMinimum age: 18+Preferred: 2+ years in related experience or SBR work experience

Successfully pass competency training providing during orientation

Proficient in communications systems such as email, texting, internet, software navigation, Word, and ExcelAble to work up to 12 hour shifts.Willing to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical RequirementsAbility to stand, walk, and hike, up to 2 hours daily and ability to lift/move up to 70 pounds

Complete the Annual Health and Medical Record, including height/weight guidelines

Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55Desired TraitsHigh emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focus

Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills

Ability to connect with individuals from diverse age groups, maturity, and backgrounds

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FAQs About Summit Operation Center Operator - 2 Jobs at Summit Bechtel Reserve

What is the work location for this position at Summit Bechtel Reserve?

This job at Summit Bechtel Reserve is located in Glen Jean, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Summit Bechtel Reserve?

Employer has not shared pay details for this role.

What employment applies to this position at Summit Bechtel Reserve?

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