Supervisor - Patient Care Coordinator
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Overview
Job Description
The Pharmacy Patient Care Coordinator Supervisor is responsible for leading a team of Pharmacy Patient Care Coordinators (PCCs) within AssistRx's specialty pharmacy operations. This role oversees daily team performance, workflow management, staffing, coaching, and operational execution to ensure exceptional service for patients, providers, and pharmaceutical partners.
As a hands-on leader, you will monitor pharmacy workflow and phone queues, manage schedules and intraday staffing, provide ongoing coaching and performance feedback, conduct one-on-one meetings and performance reviews, and foster a positive, high-performing team culture. You will partner closely with leadership and Human Resources on employee development, engagement, hiring, and performance management while identifying opportunities to improve processes, efficiency, and service delivery.
This position plays a critical role in supporting service level agreements, quality standards, compliance requirements, and continuous operational improvement within a fast-paced specialty pharmacy environment.
Requirements
High school diploma or GED required; Bachelor's degree preferred.
2-4 years of leadership or supervisory experience, preferably in healthcare, pharmacy, call center, or customer service operations.
Experience coaching, developing, and managing employee performance.
Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
Excellent verbal and written communication skills.
Demonstrated ability to analyze workflow, manage schedules, and allocate resources effectively.
Experience interpreting operational metrics and using data to drive performance improvements.
Proficiency with Microsoft Office, including Excel, Word, Outlook, Teams, and PowerPoint.
Ability to lead change, resolve conflict professionally, and build strong working relationships across teams.
Benefits
- Supportive, progressive, fast-paced environment
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
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