Supervisor, Order & Billing Operations

The Role 

We are seeking a Supervisor of Order & Billing Operations to grow with us in our Portsmouth, NH office on a Hybrid basis (1 day a week in our Portsmouth, NH office).

Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers WILL NOT be provided for this position.The Supervisor of Order & Billing Operations will provide day-to-day leadership of the Global Order & Billing team and serve as an operational bridge between the Team Lead(s) and the Senior Manager. This role ensures timely, accurate sales order processing, invoicing, and contract administration for Bottomline customers, while strengthening controls, optimizing processes, and driving continuous improvement across the order-to-cash lifecycle. The supervisor will be hands-on with workload balancing, issue resolution, team coaching, and KPI reporting—supporting a high-volume, deadline-driven environment. 

How you’ll contribute:

• Supervise a team of Order Management Specialists/Billing Analysts.  

• Provide coaching, mentoring, and performance feedback; support hiring and onboarding.  

• Serve as first-line escalation point for the team and stakeholders (Sales, Legal, Accounting, Customer Success). 

• Oversee daily sales order administration and invoicing activities, ensuring required approvals, signoffs, and system accuracy.  

• Validate sales orders and project setups in Microsoft Dynamics D365 and related systems; resolve discrepancies and data issues promptly.  

• Ensure adherence to customer-specific billing requirements, contract terms, and pricing.  

• Maintain accurate contract and customer files (NDAs, amendments, supplier registrations) per policy and retention standards. 

• Identify and implement process improvements; collaborate with Enterprise Applications on ERP/CRM enhancements.  

• Drive standard work, SOPs, and training materials to increase quality, speed, and consistency. 

• Act as primary daily contact for Accounting, Legal, Sales Ops, and Customer Success regarding order and billing matters. 

Core Competencies:

• Operational Excellence: Drives accuracy, timeliness, and quality across order and billing activities. 

• Leadership & Coaching: Develops talent; sets clear expectations; promotes accountability. 

• Ownership & Judgment: Makes sound decisions; escalates risks appropriately. 

• Process & Systems Mindset: Identifies improvements; partners to implement ERP/CRM enhancements. 

• Stakeholder Partnership: Communicates clearly; builds trust with Sales, Legal, Accounting, and Customer teams. 

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 3 - 5 years of experience in order management, billing operations, corporate accounting, or related order-to-cash role.  
• 1-3 years in a lead or supervisory capacity (work allocation, coaching, quality review).  
• Strong proficiency with Microsoft Excel (pivot tables, lookups), Word, and Outlook.  
• Experience with Microsoft Dynamics D365 and Salesforce (or similar ERP/CRM).  
• Excellent written and verbal communication.  
• Demonstrated ability to organize and manage multiple priorities under time pressure with high accuracy and attention to detail.  
• Proven problem-solving skills and resilience in a fast-paced environment. 

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Accounting, Operations, or equivalent experience.  
• Familiarity with revenue-related policy impacts on order and billing processes.  
• Experience producing and presenting operational dashboards and KPI reporting.