Supervisor, Mortgage Closers

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JOB FUNCTION / SUMMARY:

This position is primarily responsible for leading a team of mortgage closers that prepare and approve the final figures and documents needed for closing mortgage loans. Communicates with appropriate parties to ensure all loans close in accordance with bank, investor, and regulatory guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serves as the subject matter expert to the department on all loan products and processes.
• Researches and resolves complex Mortgage issues and serves as a resource to team members on escalated issues of a complex nature.
• Work closely with their Manager in the coordination of daily operational activities and workflow within the mortgage operations department.
• Participates in various supervisory functions including staff training, input for performance development and performance evaluations, procedure development and review, and risk identification/mitigation.
• Assists Manager in implementing effective workflows and controls, identifying process efficiencies, implementing new mortgage regulations, and establishing and maintaining relationships within the business line and across multiple business lines to satisfy client requests and research and resolve potential issues.
• Performs Closing work on complex assignments; performs loan audits to ensure accuracy and adherence to procedures; verifies accuracy of wires and releases monetary funds.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school graduate or equivalent; Associate's degree or higher preferred
• 5+ years of experience in mortgage processing/closing
• Ability to use discretion, tact, and diplomacy when interacting with clients, co-workers, partners, and third party entities
• Professional appearance and attitude
• Attention to detail
• Organizational and time management skills with the ability to manage multiple tasks in a fast paced environment
• Problem-solving & analytical ability
• Proficiency in word processing and written communication skills with the ability to proofread and edit
• Ability to read and interpret loan documents, agency, investor, and regulatory agency requirements
• Flexibility to assist at other locations as needed
• Working knowledge of spreadsheet software

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to travel
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.