Supervisor, Document Compliance

Driveway

Supervisor, Document Compliance

The Supervisor, Document Compliance is the key link between the Contract Analyst team and Driveway Operations Leadership and other Driveway departments. This position is responsible for the growth and development of Contract Analysts and focuses on maintaining and improving a defined process for the Contract Analyst team. This individual will be responsible for their team achieving targeted results while maintaining a best-in-class car buying experience throughout the contracting process, helping us to earn customers for life.

Pay Range: $50,000-$75,000

Location: Dallas, TX

Responsibilities

• Manage Key Performance Indicators (KPIs) that highlight contracting process execution

• Responsible for monitoring and maintaining dashboards, queues, and cases to ensure deals are progressing within the outlined Service Level Agreements

• Recruit, Hire, Onboard, Train and Develop a team of Contract Analysts to support our objective of building a high-performance culture

• Create and foster a positive work environment that encourages development and growth of its team members

• Conduct regular coaching, performance management, and annual review

• Maintain relationships with Stores, Accounting Leadership, and Driveway Care Center to support cross-functional collaboration and communication

• Manage and apply HR policies and escalate to Managers as needed

• Responsible for communicating Driveway updates, changes, and decisions with the team

• Identify and communicate process improvement ideas to leadership

• Monitor quality management through system audits and call review

• Execute defined process to support team capacity as needed

Skills and Qualifications

• Strong attention to detail

• Excellent communication skills

• Sense of urgency

• Active listening

• Critical thinking

• Time management

• Mathematics – ability to solve basic math calculations

• Coaching & Feedback

• Ability to think strategically and anticipate future needs

• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)

• 4+ years of related work experience preferred

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans, and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

• Up to 2/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

• Up to 1/3 of time: transport or place up to 25 pounds

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.