Supervisor - Revenue Cycle Management

Position Responsibilities may include, but not limited to

• Supervises day to day activities of Revenue Cycle Team members at Ankeny office
• Leads, develops and trains new employees for onboarding and acts as a resource for Revenue Cycle Team
• Provides leadership structure to leads and will be their direct report
• Completes weekly timecards for Revenue Cycle Team
• Performs interviews for new Revenue Cycle Team members
• Works effectively interdepartmentally as liaison between Revenue Cycle team and other departments
• Monitors and updates SOP’s for the department on as needed basis
• Conducts monthly 1:1’s with leads and team members
• Posts accounts receivable payments per agency remittance advices
• Resolves valid or authorized adjustments with balancing entries in order to reconcile A/R payments
• Validates accuracy of system posted A/R payments
• Backs up claims denial team as needed
• Reviews quality assurance of all referrals or updated clients from assigned state or local agencies
• Makes outbound & inbound calls, emails to assigned state or local agencies with the purpose of securing correct information regarding new referrals, updated clients, and billings

Required Skills and Experience

• High school diploma or equivalent
• 2+ years of work-related experience in healthcare related field, i.e., healthcare billing institutional and professional claims, patient registration, and/or patient access, or equivalent experience
• Previous experience supervising small team
• Demonstrated success in healthcare accounts receivable experience
• Strong oral and written communication skills
• Excellent customer service skills
• Strong ability to work with team members across multiple departments
• Intermediate computer skills, including Microsoft Outlook, Word, and Excel
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

• Associate’s or Bachelor’s or current pursuit of Associate’s or Bachelor’s degree in healthcare administration, medical administrative assistance, or healthcare finance
• AAHAM certification
• Previous experience with electronic claims, such as electronic 835/837 claim and remit files, Zirmed, and/or secure payer web portals
• Previous experience training team members in Healthcare Revenue Cycle best practices in the following areas: billing; claims rejections; denials and appeals

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus