Supervisor, Field Service Representatives
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Overview
Job Description
Do you have a passion for customer service? Does the phrase "coach and develop" describe your approach to management? Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact? If so, we hope you'll consider NWA for your next career move.
What you'll be doing...
The Supervisor, Field Service Representatives oversees and manages a team of client service professionals and serves as the liaison with local unions, employers and participants. You will:
- Manage the Field Service team including hiring, training and scheduling
- Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
- Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
- Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
- Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
- Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and appeal procedures.
- Prepare management reports and support special projects and process improvements.
- Deliver exceptional customer service while maintaining professionalism and confidentiality.
Who you are...
- Experienced. 2+ years' experience in the benefits field
- Educated. Bachelor's degree or equivalent combination of education and experience
- Leader. Proven ability to influence others to get work done
- Effective Communicator. Demonstrates clear, professional written and interpersonal communication skills
- Traveler. Ability to travel including overnight stays
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)
If hired, you can expect...
- Starting salary range of $6,685 - $9,045 per month. Pay depends on experience, skills, and qualifications.
- Excellent Medical, Dental, Vision & Rx benefits, short- & long-term disability, and life insurance
- Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
- Generous 401k plan with company base contribution & match
- Work-Life Balance
Automate your job search with Sonara.
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