Supervisor, Customer Service

Service Experts Heating & ACScarborough, Maine

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Welcome!

‎

The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above.

‎

• Assists management in leading the customer support team, providing clear strategic direction; sets day-to-day operational objectives for team• Helps to enforce adherence to customer service policies and procedures.• Partners to allocate resources and budgets to optimize support operations.• Under direction of managers, analyzes support metrics, initiating improvement measures.• Assists management to develop initial customer retention strategies and programs.• Coordinates with other departments to align support efforts.• Resolves escalated basic and routine customer issues and disputes.• Assists in conducting performance evaluations for the Customer Support team, offering feedback and coaching.

‎

Minimum Experience: 4+ years Minimum Education: High School Diploma/GED

‎

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Supervisor, Customer Service Jobs at Service Experts Heating & AC

What is the work location for this position at Service Experts Heating & AC?

This job at Service Experts Heating & AC is located in Scarborough, Maine, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Service Experts Heating & AC?

Employer has not shared pay details for this role.

What employment applies to this position at Service Experts Heating & AC?

Service Experts Heating & AC lists this role as a Full-time position.

What experience level is required for this role at Service Experts Heating & AC?

Service Experts Heating & AC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Service Experts Heating & AC for this role?

Service Experts Heating & AC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Service Experts Heating & AC?

You can apply for this role at Service Experts Heating & AC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.