Supervisor, Patient Services (3321)

Position Summary:

The Supervisor, Patient Services oversees daily meal service operations to ensure patients receive high-quality, timely, and nutritionally appropriate meals. This role leads initiatives that support food service excellence, patient satisfaction, and adherence to departmental and ServiceFIRST standards. The supervisor monitors tray line performance, food quality, temperatures, and menu accuracy while maintaining frequent communication with dietitians, food production staff, and clinical teams. Through hands-on leadership, staff coaching, and continuous improvement efforts, this position supports safe food service operations and meets the diverse physical, cognitive, and cultural needs of the patient population.

Key Responsibilities:

• Coordinate and monitor patient meal service operations, ensuring meal accuracy, food quality, and adherence to dietary guidelines.
• Lead, train, and guide staff by communicating assignments, providing feedback, and supporting a positive and collaborative work environment.
• Review tray line performance, food temperatures, and production quality, taking corrective action and recommending improvements when needed.
• Record and track patient satisfaction results and collaborate with department leadership to develop and refine service-improvement initiatives.
• Maintain strong communication with dietitians, production teams, caregivers, and other hospital departments to support safe and efficient service delivery.
• Uphold departmental standards, ServiceFIRST principles, and safety protocols to promote consistent, patient-focused care.