Supervisor, Case Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Supervisor, Case Management is responsible for the daily shift operations of the Care Management Department. In collaboration with the Nurse Manager, this role supports departmental operations, staff oversight, and delivery of high-quality, patient-centered care. In the absence of the Nurse Manager, the Supervisor assumes operational responsibility for the department. The Supervisor provides clinical leadership, operational coordination, and staff mentorship to ensure compliance with regulatory, organizational, and hospital standards.

Primary Responsibilities:

• Operational & Clinical Leadership

• Coordinates, supervises, and is accountable for the daily shift activities of the Care Management Department

• Sets priorities for the team to ensure timely and effective completion of tasks and workflows

• Coordinates work activities with other supervisors and interdisciplinary partners to support continuity of care

• Develops and implements short-term operational plans to meet departmental objectives

• Identifies, evaluates, and resolves operational issues using defined processes, clinical expertise, and sound judgment

• Ensures delivery of quality care in accordance with regulatory requirements, hospital policies, and professional standards

• Staffing, Scheduling & Performance Management

• Under the direction of departmental leadership, assists with daily and monthly staff scheduling

• Participates in the hiring, onboarding, training, and ongoing staff development of assigned team members

• Supports performance management through coaching, mentoring, and feedback

• Encourages professional growth and development of staff and fosters a collaborative team environment

• Clinical Expertise & Education

• Serves as a clinical resource, mentor, and educator for Care Management staff

• Maintains current knowledge of professional nursing practice and participates in continuing education activities

• Safety, Quality & Compliance

• Maintains a safe environment for patients, staff, and visitors in compliance with NLH policies and procedures

• Reviews, documents, and addresses incidents and safety concerns within the area of responsibility

• Reports all lost-time work injuries within 24 hours to the appropriate HR or Safety contact

• Promotes open, non-punitive communication related to patient, employee, and environmental safety concerns

• Decision-Making & Scope

• Decisions are guided by established policies, procedures, and business plans

• Impact of work is typically at the team level, with accountability for task-level outputs

• Product, service, or process decisions may affect individual employees and internal or external customers

• Additional Duties

• Performs other related duties as assigned to support departmental and organizational needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree
• Maine Registered Nurse (RN) License, or eligibility to obtain
• 3+ years of relevant clinical or care management experience
• Proficiency with spreadsheet applications, including calculations, formulas, graphing, pivot tables, and macros
• Proficiency with presentation software, including use of multimedia, animations, and design elements
• Proficiency with word processing applications, including document formatting, tables, footnotes, table of contents, and mail merge functions

Working Conditions

• Ability to sit and work at a computer and telephone for 2-4 hour periods

Essential Competencies

• Integrity and Trust: Acts consistently with organizational values and ethical standards; leads by example
• Emotional Intelligence: Demonstrates self-awareness, empathy, and effective relationship management
• Develops Self and Others: Actively pursues professional development and supports growth of team members
• Effective Communication: Communicates clearly and appropriately across written, verbal, and non-verbal formats
• Patient-Centered Care: Prioritizes patient experience, quality outcomes, and interdisciplinary collaboration

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.