Supervisor Engineer, Software Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Supervisor Engineer (team lead), Software SupportAt ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Supervisor Engineer, Software Support, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

• Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
• Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
• Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
• Guide your team members to create bug reports for the developer to use when fixing the bug. 
• Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 

Minimum Qualifications

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. 
• Proven ability to motivate, inspire, and foster a collaborative team culture.
• Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
• Software development or test (QA) experience. 
• Ability to travel 10-25% domestic and international.

Preferred Qualifications

• Preferred expertise in C++, C#, Python, Gitlab\Github.  
• Experience with semiconductor equipment preferred 
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software