Supervisor Of Business Ventures

• The shift for this position is 40 hours per week (Monday – Friday)
• The pay rate range for this position is $21.50 per hour

Qualifications:

• High School diploma or equivalent required; Bachelor’s Degree in Human Services field preferred
• Minimum two years’ experience in ID\DD or related human services background
• Excellent verbal and written communication skills
• Valid Driver’s License required
• Excellent computer skills required
• Experience in customer service and retail management preferred

Key Responsibilities include but are not limited to:

• Oversee and supervise the day-to-day operations of THE STORE and LWCC programs.
• Provide oversight to Day Habilitation Support Staff and participants that are LW employees/volunteering/employed at The STORE and the LWCC. This includes consistent support, coaching and training, marketing strategies to attract new customers, reconciling cash, stocking, monitoring inventory.
• Conduct observations of staff and people supported, monthly or as needed, regarding customer service and satisfaction of customers.
• Manage customer service suggestions and complaints
• Manage inventory, including loss prevention through expired or damaged products.
• Ensure merchandise presentation, cleanliness, and health and safety are up to standards.
• Proactively build and maintain customer relationships
• Drive agency vehicles; demonstrate safe driving practices; participate in agency driver safety course
• Lift and carry general items (ie: program supplies etc.)
• Attend all required meetings and training courses on time and be prepared for full participation and reporting.
• Ensure incident reporting procedures as per regulations and agency policies are followed.
• Adhere to agency quality standards of operation.
• Maintain all required OPWDD and agency training certifications including Strategies for Crisis Intervention and Prevention (SCIP) and CPR, Defensive Driving DD and complete all Agency trainings as assigned.
• Become skilled with agency software (ie: Word, Outlook, etc.)
• Adhere to paperwork timeframe submissions weekly reconciliation, end-of-month paperwork and budget.
• Recruit, interview, hire, evaluate and train staff.
• Create employee schedules, assigning schedules and responsibilities to employees.