Supervisor of Retention & Retail

Supervisor of Retention & Retail

Location: VIVA HEALTH Cafe in Hoover, AL

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

• Comprehensive Health, Vision, and Dental Coverage
• 401(k) Savings Plan with company match and immediate vesting
• Paid Time Off (PTO)
• 9 Paid Holidays annually plus a Floating Holiday to use as you choose
• Tuition Assistance
• Flexible Spending Accounts
• Healthcare Reimbursement Account
• Paid Parental Leave
• Community Service Time Off
• Life Insurance and Disability Coverage
• Employee Wellness Program
• Training and Development Programs to develop new skills and reach career goals
• Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits

Job Description

The Supervisor of Retention and Retail will provide day-to-day supervision of designated retail locations. This position will provide support to Sales Management through sales and retention goals and assignments. This position will help to generate new members and retain current VIVA Medicare members via corporate marketing activities through sales, advertising, and scheduling events.

This position will build relationships in the community and implement collaborative and educational events at retail locations and in the community to increase awareness, retain members, and improve branding. This position will travel to locations within the VIVA HEALTH service area through a reliable means of transportation insured in accordance with Company policy.

Key Responsibilities

• Oversee the retail locations in the designated territory. This includes ensuring the Hoover retail store is opened and staffed; planning and hosting marketing, retention and educational activities; and maintaining established inventory levels for plan materials, promotional items, and office supplies.
• Assist with VIVA Cafe building upkeep and vendor oversight to ensure adherence to maintenance schedule and contracts.
• Coordinate VIVA Cafe security including assigning badges to other VIVA HEALTH employees working in the cafe, updating door lock schedules for planned closures, emergency weather closures, emergency lock protocols, and managing routine alarm hardware maintenance (e.g. battery replacements on sensors), as well as being the main point of contact for alarm monitoring and response in the event of an alarm event.
• Provide remote and/or in-person backup to other VIVA Cafes and the Inside Sales Team, as needed.
• Assist with training and supervising the Market Support Representative, including annual reviews. For exiting Market Support Representatives, collect badges, equipment, keys, and assist with other HR exit tasks.
• Restock or communicate VIVA Cafe inventory needs for promo items, marketing materials, and general cafe supplies.
• Collaborate with Territory Marketing Representatives (TMRs) and brokers in sales and retention activities.
• Participate in and/or host Community Events to raise brand awareness and build community relationships.
• Cultivate relationships with local health care providers and contacts in the Medicare community (community agencies, senior centers, independent and assisted living facilities, churches, charities, etc.) to support market retention.
• Educate the Medicare-eligible population, providers, and community contacts on the features of the Medicare product to promote retail sales and member retention and tie the store into the community.
• Provide, develop, and express recommendations for issues related to the marketing strategy, event coordination geared toward retention of current business, and quality improvement.
• Maintain in-depth knowledge of Centers for Medicare & Medicaid Services (CMS) Marketing regulations, competitor’s offerings, and the parameters that govern the sales and promotion of Medicare Advantage products to service potential and customer needs appropriately.
• Interface with various groups including members and their advocates, prospects, senior citizen organizations, internal VIVA HEALTH staff, vendors, and CMS.

REQUIRED:

• Bachelor's degree or equivalent work experience
• 1 year in retail development or management or operations oversight
• 1 year in Sales and/or Service, preferably within the health care field
• Ability to maintain an excellent working knowledge of Medicare regulations, the managed care industry in general, the competitive environment, pertinent legislation, and other information useful in successfully marketing the Medicare product
• Ability to assist in coordinating events and marketing activities within the designated market
• Possess technical skills sufficient to operate a desktop and iPad in the retail store and from the field. Proficient with Salesforce, Microsoft Word, Excel, and various other computer databases and internal programs
• Experienced speaking and presenting to large groups and audiences
• Ability to be flexible, adaptable, and work effectively in a variety of settings
• Detail oriented and able to manage multiple projects simultaneously
• An effective communicator with various audiences (vendors, providers, members, potential members, sales agents, etc.)
• Valid Drivers' License in good standing
• Current State of Alabama Department of Insurance Producer License or eligible for licensing in AL within 90 days of employment
• Current America’s Health Insurance Plans (AHIP), VIVA Annual Benefits Testing, and Guarantee Trust Life (GTL) or eligible for licensing within 90 days of employment
• Requires face-to-face member contact. May require duties to be performed away from the principal place of business
• Willing to submit to vaccine testing and screening

PREFERRED:

• 3+ years in retail development, management, and operations oversight
• 3+ years in Sales and/or Service, preferably within the health care field
• Ability to move/lift items up to 25 pounds
• Experience working with Salesforce