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Supervisor Pharmacy Tech Ops

Fresenius Medical CareSt Petersburg, Florida
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

FRESENIUSCOREVALUES:

FreseniusMedicalCareis a peoplebusiness.Oursuccessdepends onhavingthe bestandbrightestemployees,andhelpingthemattaintheirpersonalandprofessionalgoalswhiledeliveringexcellencein patient care andbusiness results.Our employeesembodyourculturewhichisbasedonsixcorevaluessupportingourpromisetoimprovethequalityoflifeofeverypatienteveryday.Thesecorevaluesare:PatientsandPartnersFirst,HonestyandIntegrity,QualityandCompliance,Collaboration,No-LimitsMindsetandResultsOriented.

PURPOSEANDSCOPE:

Overseesthedailyoperations andactivitiesof staff,providingdirection, support andguidanceasappropriate.Monitorstheefficiencyandefficacyoftheteam,ensuringallpatientandcustomerquestions/concernsareaddressedappropriatelyandprofessionallyin a timelymanner.Coordinatesmaterials,locations, andvisitsforthePharmacyService Grouptoensurecontacts betweenFMCRx andcustomersitesflowsmoothlyandproperly.ProvidessystemandprocesstrainingforFMCRxoperation’semployees,assistingincross-trainingbetweendifferentpositionsasneeded.

PRINCIPALDUTIESANDRESPONSIBILITIES:

  • Supervises the day to day activities of the assigned team ensuring that each individual’s workmeets the establishedperformancestandardsregardingthedispensing of pharmacyproducts
    • Monitorsandevaluates the workflow of the team ensuringappropriatebalanceandallocation of tasks forefficient and timely processingand dispensing
    • Monitorsenrollmentvolume and timelinesforquality control assessmentandidentifyingtrendsandissues.

Recommendsprocessandoperationalimprovements as appropriate.

  • Ensurescustomer/patientsatisfactionandfacilitatesproblemresolution, fielding escalated calls and issues as needed.
  • Works with pharmacy/management to create andmaintainstaffing levels withinoperations.Coordinatesandschedulesmeetings/trainings and coordinatescommunicationbetweenpharmacy and officestaff.
  • Assists with training new and existingemployees.Coaches staff in operationalactivities to ensurecompliancewithdepartmental and organizationalgoalsandobjectives.
  • Assists with management of departmentstaffing by providing inputregardinghiring, firing, anddisciplinaryactions. Does not have thedirectability to hire, terminate, or authorizesalarychanges.
  • Acts as the QAControlwithinrespectiveteamandmanages the FMCRxpolicyandproceduresprocess to include:revising and updating the documents,training, andmaintaining mastercopies.
  • Preparespertinentstatisticalreports,notingtrendsandissues.Providesanalysis and recommendationsto team as well as otherFMCRxmanagement.
    • Preparessummaries of FMCRxoperations staff efforts,contacts, and resultant patient enrollments to supportmanagement decisions.
    • Providesanalysesandothersupportservices for theDirector of Operations.
    • Providesadministrativesupport on an as needed basis for Executive Team
  • Facilitatesnew patient sign up process, troubleshootingproblemsas they arise. Participates in patient acquisitionprocess as deemednecessary
    • Processesinitial application and pre-enrollment form with patient verification
    • Entersapplicant data in the system
    • Tracks patient status within theapplicationprocess,addresses any problems.
  • Coordinatesproduction  of  marketing  materials;  to  include;  new  enrollment information  and  patient/staffeducationmaterials. Ensures appropriateinventory of materials to meet customersalesefforts.
  • Works with PharmacyRepresentativesto ensure materials are availabletosupport marketingefforts.
  • Assistwithvariousprojectsasassignedby a directsupervisor.
  • Otherdutiesasassigned.

Additional responsibilitiesmayincludefocus on one or moredepartments or locations. See applicableaddendumfordepartment or locationspecificfunctions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physicaldemandsandworkenvironmentcharacteristics described here are representative of those an employeeencounterswhileperforming the essential functions of this job. Reasonableaccommodations may be made to enableindividualswith disabilities to perform the essential functions.
  • Day to day workincludesdeskandpersonalcomputerwork and interaction with patients, facility staff and physicians.The essential functions of this position may involvefrequent,prolongedperiods of standing,significantperiods of computer use and may requirethelifting, movingor carrying of inventory/equipment (up to 25lbs).
  • The workenvironment is characteristic of a health care facility with air temperaturecontrolandmoderatenoiselevels.May be exposedtoinfectiousandcontagiousdiseases/materials.
  • The position may require travel between assignedfacilities and variouslocations within the community. Travel to Regional,DivisionalandCorporatemeetingsmay be on occasion.

SUPERVISION:

  • MayberesponsibleforthedirectsupervisionofvariouslevelsofOperationsstaff.

EDUCATION:

  • Bachelor’sDegree

EXPERIENCE AND REQUIRED SKILLS:

  • 2 – 3 years’experienceas a lead(internalpromotion);or 1 – 3 years’experienceas a Supervisor.
  • Previousexperiencein a pharmacypractice;retailormail-orderpharmacyexperiencepreferred.
  • Dialysisorpharmacyexperience a plus
  • Excellentcommunicationskills
  • ComputerSkillsincludingWord,ExcelandPowerPoint.
  • Excellentwrittencommunicationsandcopywritingskills – goodeyefordesignandlayoutofprintedmaterials.
  • Exhibitsattentiontodetailespeciallyintabulatingfacilitylists,contacts,salespresentations,andclosings.
  • Abilitytoconductanalysisprintingandmaterialinventorycosts.
  • Exceptionalattentiontodetail

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

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FAQs About Supervisor Pharmacy Tech Ops Jobs at Fresenius Medical Care

What is the work location for this position at Fresenius Medical Care?
This job at Fresenius Medical Care is located in St Petersburg, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fresenius Medical Care?
Employer has not shared pay details for this role.
What employment applies to this position at Fresenius Medical Care?
Fresenius Medical Care lists this role as a Full-time position.
What experience level is required for this role at Fresenius Medical Care?
Fresenius Medical Care is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Fresenius Medical Care for this role?
Fresenius Medical Care offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fresenius Medical Care?
You can apply for this role at Fresenius Medical Care either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.