Supply Chain Team Lead

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Location: Duke University Hospital, 2301 Erwin Rd., Durham, NC 27705

Hours: 6:00 AM - 2:30 PM, Monday - Friday

Occupational Summary

Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This includes process improvements, relationship building, establishing and monitoring performance expectations, and maintaining morale.

Work Performed

Perform all Supply Chain Associate (Levels 1 and 2) job functions and responsibilities at an advanced level while being able to be a mentor/preceptor to the staff. Exhibit exceptional leadership by example while working alongside the Supply Chain Associates (Levels 1 & 2).

Additional responsibilities include:

Advanced knowledge and application of inventory management practices.

Identify and implement department improvements (safety, process flows, shelf spacing optimization, scheduling, FIFO rotations, cleaning schedules, input and analysis of metrics, tracking daily output and performance of staff, reporting of product outages and increased utilization).

Work closely with nursing floors/OR staff to perform all PAR maintenance functions, including adjustments as needed with assistance from the Supply Chain Management Information Systems Team (SCMIS).

Manage employee job functions and schedule times to meet daily departmental demands.

Able to work with little or no supervision from manager.

Plan and schedule work of stockroom, warehouse, or receiving/dock personnel, ensuring proper distribution of assignments, adequate staffing, space, and facilities for subsequent performance of tasks.

Maximize employee efficiencies of all shift work and schedules.

Manage the attendance of assigned staff (document tardiness, PTO, etc. in API).

Direct assigned staff in the attainment of performance standards and evaluate performance; provide input regarding performance evaluations, hiring, and related personnel actions.

Meet regularly with department personnel, supply chain leadership, and customers to resolve issues of concern.

Assist with the development and management of EJRs and assist with the performance reviews of assigned staff.

Provide corrective action when necessary.

Serve in a preceptor role coaching, teaching, and mentoring new employees.

Lead all day-to-day supply chain functions in assigned areas of responsibility that may include receiving/dock, JIT/LUM inventory for Pyxis stations, PAR areas, warehouse, STAT room, and procedural areas.

Based on assigned area of responsibility and hospital, the following responsibilities may apply:

Coordinate with Procurement to address backorders and manage appropriate action and communication to the customer.

Coordinate with Procurement to keep staff and customers informed of the status of product conversions.

Review storage locations to ensure the proper rotation of time-sensitive items and proper location.

Lead handling of incoming and outgoing shipments, ensure appropriate entry of goods receipts, and verification of merchandise.

Review shortages or overstocked merchandise and damaged goods and resolve issues when possible.

Proactively inform management of supply and/or customer issues that are unable to be resolved.

Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care.

Serve as SME (Subject Matter Expert) related to supply chain functions to promote single-point-of-contact service for customers' supply chain needs.

Review MRP orders to assure appropriate inventory levels are maintained and replenished.

Must be able and willing to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management.

Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, work in a professional manner when responding to customers' needs, and work in a computerized environment.

Knowledge, Skills and Abilities

Must have the ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.

In this particular job, the exertional requirements include pushing/pulling unloaded and loaded supply carts, with duties requiring up to 100 pounds of exertional force daily.

Reaching, lifting, stooping, and bending are frequent in daily duties.

Ability to introduce change and implement new programs.

Possess a sense of urgency and a proactive, customer-based philosophy.

Possess good interpersonal skills and the ability to foster/build relationships.

Ability to be sensitive to the needs of customers through the practice of quality service principles.

Possess excellent oral and written communication skills.

Possess knowledge of automated materials management functions.

Ability to lead by example.

Level Characteristics

Must have the ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.

In this particular job, the exertional requirements include pushing/pulling unloaded and loaded supply carts, with duties requiring up to 100 pounds of exertional force daily.

Reaching, lifting, stooping, and bending are frequent in daily duties.

Ability to introduce change and implement new programs.

Possess a sense of urgency and a proactive, customer-based philosophy.

Possess good interpersonal skills and the ability to foster/build relationships.

Ability to be sensitive to the needs of customers through the practice of quality service principles.

Possess excellent oral and written communication skills.

Possess knowledge of automated materials management functions.

Ability to lead by example.

Minimum Qualifications

Education

HS Diploma/G.E.D. required.

Postsecondary education in logistics, supply chain, business, accounting, finance, or other related field preferred, but not required.

Experience

At least 3 years of experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line required.

Experience leading, supervising, and/or mentoring staff highly preferred, but not required.

Postsecondary education in logistics, supply chain, business, accounting, finance, or other related field could offset the experience requirement (one year of relevant education = one year of relevant experience).

Degrees, Licensures, Certifications

Valid Driver's License may be required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh