Support Analyst

Little WheelSaddle Brook, NJ

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Job Description

Little Wheel is a gambling technology company building products to give players an edge. We are expanding across all states we operate in, and our team is a key driver in our success.

Little Wheel is seeking a highly motivated Support Analyst to join our Operations team remotely, based in the US (MI/NJ/PA/WV). As a Support Analyst, you will be crucial in assisting our clients in resolving technical issues related to gambling products and providing exceptional customer service.

In this position, you will work with a small group of clients we treat as business partners. You will be responsible for troubleshooting software issues and providing timely resolutions to minimize downtime and maximize client satisfaction. Additionally, you will collaborate with our development team to identify and implement long-term solutions for recurring technical issues.

Responsibilities

Responding to customer inquiries and providing technical assistance via phone, email, and chat
Troubleshooting software issues, diagnosing technical problems, and providing effective solutions
Documenting customer interactions, including the details of their issues and the resolutions provided
Providing exceptional customer service and ensuring client satisfaction
Collaborating with the development team to identify and implement long-term solutions for recurring technical issues
Assisting in the testing and implementation of software updates and new releases
You will be assigned 5x 8 hour shifts, Monday to Sunday. Shifts are a mix of 8am to 4pm, 10am to 6pm, 12pm to 8pm, with days rotating week to week. We will discuss your preferences during the hiring process.

Requirements

Experience in a support role, preferably in Finance, Gambling, or Technology
Excellent problem-solving and analytical skills with the ability to think critically and troubleshoot technical issues
Exceptional communication and customer service skills, both verbal and written
Ability to work independently, prioritize tasks, and meet deadlines
Detail-oriented with a high level of accuracy in documentation and data entry
Age 21+ and resident of MI/NJ/PA/WV (Regulatory Requirements)

Benefits

Health Care Plan
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home
Home Office Equipment

Salary

$60,320/year
Quarterly bonuses up to 100% of pay

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FAQs About Support Analyst Jobs at Little Wheel

What is the work location for this position at Little Wheel?

This job at Little Wheel is located in Saddle Brook, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Little Wheel?

Employer has not shared pay details for this role.

What employment applies to this position at Little Wheel?

Little Wheel lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Little Wheel?

Little Wheel is looking for a candidate with "Senior-level" experience level.

Does Little Wheel allow remote work for this role?

Yes, this position at Little Wheel supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Little Wheel?

You can apply for this role at Little Wheel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.