Support Analyst

Do you have a passion for technology and optimization? Do you want to join a growing company with the same passion? At LogistiVIEW we deliver intelligent Warehouse Execution Systems to automate the world’s most complex warehouses and make the world’s supply chain more predictable.We are seeking to fill our Support Analyst role. The individual in this role will manage multiple client issues simultaneously. The day-to-day tasks include Java & SQL development, assisting with customer hardware and troubleshooting issues, providing analytics, diagnostics, and resolution of client inquiries. Therefore, effective communication with customers is a critical aspect of this role. This role is full-time on site in our Cary, NC office.

Job Responsibilities:

• Provide expertise for the resolution of technical problems including interpreting, troubleshooting, and repair of complex issues in a 24/7 operation.
• Document and record client issues to promote transparency and understanding of technology issues.
• Facilitate equipment ordering and Return Merchandise Authorization (RMA) process.
• Partner with the development teams to reduce and resolve reoccurring issues.
• Review code to diagnose and reverse engineer issues for prompt resolution.
• Escalate technical issues if additional expertise is needed.
• Deliver a high level of customer service and satisfaction under limited supervision.
• Participate in an on-call rotation to provide timely support during non-business hours.

Role Requirements:

• Bachelor’s degree (or equivalent job experience) in Computer Science, Software Engineering, Information Technology, or related fields
• Technical Knowledge: SQL and Java
• Strong problem-solving ability and high-level communication with customers
• Ability to handle multiple requests simultaneously and switch quickly
• Capable of learning new concepts quickly and getting up to speed efficiently
• Effective verbal and written communication skills
• High level of confidentiality regarding sensitive customer information
• Self-motivated, including taking ownership of open tickets and ensuring incidents are fully resolved.
• Experience with mission critical enterprise applications (highly preferred)
• Able to travel 10-15% for client events

Who We Are:We are technologists who have a deep respect for the hard-working people who keep the world moving. Warehouses run on the judgment of managers, the skill of operators, and constant coordination as conditions change throughout the day. We build software that supports those people by strengthening what already works and removing what gets in the way.

What We Offer:

• Collaborative work setting with knowledgeable technical experts
• 100% employer paid Medical and Dental premiums
• Simple IRA retirement plan with company match
• Continuous learning and development opportunities

LogistiVIEW is unable to sponsor visas for any candidate who is not eligible to work in the United States. Additionally, we cannot assist with the transfer of an employment visa from another company.

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