Support Center Operator
TPI Global (formerly Tech Providers, Inc.)Birmingham, AL
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Support Center OperatorLocation: Birmingham, AL (Onsite)Duration: 12+ Months (Contract)Job Responsibilities Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability. Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel. Notification to key customers for the coordination of system outages and events that may impact other critical systems. Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback. Thoroughly track and document cases to completion with the help of Department personnel. Adhere to all Electronic and Physical access policies.Knowledge, Skills & Abilities Ability to apply excellent customer service skills. Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. Working knowledge of Windows-based operating systems is preferred. Working knowledge of AIX or other UNIX-based operating systems is preferred. Working knowledge of distributed computer networks is a plus. Ability to work nights, weekends, and holidays as a part of rotating shifts.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Support Center Operator Jobs at TPI Global (formerly Tech Providers, Inc.)
What is the work location for this position at TPI Global (formerly Tech Providers, Inc.)?
This job at TPI Global (formerly Tech Providers, Inc.) is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TPI Global (formerly Tech Providers, Inc.)?
Employer has not shared pay details for this role.
What employment applies to this position at TPI Global (formerly Tech Providers, Inc.)?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TPI Global (formerly Tech Providers, Inc.)?
You can apply for this role at TPI Global (formerly Tech Providers, Inc.) either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.