Support Engineer
LightedgeLenexa, KS
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Benefits
Career Development
Job Description
LightedgeSolutions is currently looking for an experienced and dynamicSupportEngineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more.This role empowers you to work oncutting-edgetechnologies andcontributesto our commitment to innovation andcustomer supportexcellence.
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!
Responsibilities
- Act as a technical leader within the Operations Support team
- Receive and work escalations from Support Team members and providetimelyand effective resolutions within SLAs
- Support Premier level customers following designated procedures and priorities
- Solve complex customer issues involvingNetwork Routing and Switching,Network Securityand Firewall,Virtualization,Storage, andBackup and Disaster Recovery
- Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
- Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
- Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
- Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
- Participatein knowledge-sharing activities
- Partnerwith Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes,and complete projects
- Provide after-hours support as part of anoperationson-call rotation tomaintainhigh availability of services
- Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work
- Maintain continued education and certifications
- Work in ServiceNow to support internal and external customers
Requirements
- Exceptional written and verbal communication skills
- Ability to manage multiple assignments andoperatewith minimal supervision, adjusting priorities accordingly
- Able tomaintaina professional demeanor under stress
- Demonstrated willingness to learn and adapt to changes in technology, tools, and processes
- Possess an analytical and problem-solving mindset
- 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Strong experience with Cisco routers and switches
- Basic understanding of Linux/Unix and Windows operating systems
- Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have
- Proficiencyin configuring andmaintainingBackup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)
- Extensive experience in managing Private Cloud virtualization environments, particularly VMware
- Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)
- Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)
- Possess an intermediate understanding of networking principles
- Proficiencyin interpreting network diagrams and layouts
- Cisco certifications preferred but notrequired; CCNP, CCIP, CCIE
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Support Engineer Jobs at Lightedge
What is the work location for this position at Lightedge?
This job at Lightedge is located in Lenexa, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lightedge?
Employer has not shared pay details for this role.
What employment applies to this position at Lightedge?
Lightedge lists this role as a Full-time position.
What experience level is required for this role at Lightedge?
Lightedge is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Lightedge?
You can apply for this role at Lightedge either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.