Support Engineer

Transform9Birmingham, AL

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Transform9 is at the forefront of revolutionizing healthcare access and patient communication through our cutting-edge conversational agent platform. Our mission centers on ensuring that patients can connect with their healthcare providers seamlessly, improving both access and experience. We are looking for a dedicated Support Engineer to join our team and play a pivotal role in delivering exceptional support to our clients and their users. In this role, you will troubleshoot technical issues, provide solutions, and ensure that our platform runs smoothly for healthcare professionals and patients alike. You will work closely with our development and product teams to report and resolve any bugs while contributing to improving our support documentation and resources.

Responsibilities

Serve as the primary point of contact for technical support inquiries from clients, resolving issues efficiently and professionally.
Troubleshoot and diagnose technical problems related to the Transform9 platform and its integration within client systems.
Provide timely and effective solutions to enhance user satisfaction and maintain high service levels.
Document support tickets, track issues, and provide clear updates to clients throughout the resolution process.
Collaborate with internal teams to escalate issues and provide feedback on platform functionality for continuous improvement.
Contribute to the creation and maintenance of support materials, FAQs, and training resources for the client teams.

Requirements

Experience in a technical support role, preferably in software or technology, with a strong understanding of customer service principles.
Proficient in troubleshooting technical issues and providing solutions in a timely manner.
Strong communication skills to articulate technical concepts effectively to a non-technical audience.
Familiarity with healthcare systems, applications, or software integration is a plus.
Ability to work independently and collaboratively within a team environment.
Experience with ticketing systems and support documentation is preferable.
Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Free Food & Snacks

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Support Engineer Jobs at Transform9

What is the work location for this position at Transform9?

This job at Transform9 is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Transform9?

Employer has not shared pay details for this role.

What employment applies to this position at Transform9?

Transform9 lists this role as a Full-time position.

What experience level is required for this role at Transform9?

Transform9 is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Transform9?

You can apply for this role at Transform9 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.