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Support Engineer Tier 2 - Great Falls

First CallGreat Falls, MT

$25 - $29 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$25-$29/hour
Benefits
Health Insurance
Dental Insurance
Paid Holidays

Job Description

This is a work-from-home position, ONLY in the Great Falls area, as client on-site visits in the area are required.

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status: Full Time

Employee Type: Hourly

Pay: $25-29/hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick and Holiday time.

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits.

Cell phone reimbursement.

Personal IT purchasing employee discount.

Team bonding events.

Work-life balance\flexibility.

General Work Schedule: 8am-5pm

Travel/License Required: Yes, moderate local travel

Work Schedule: 8am-5pm Monday-Friday, Occasional On-Call

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

After hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Intermediate and/or advanced use of server operating system skills

Intermediate and/or advanced networking skills

Intermediate and/or advanced overall troubleshooting skills

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FAQs About Support Engineer Tier 2 - Great Falls Jobs at First Call

What is the work location for this position at First Call?
This job at First Call is located in Great Falls, MT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at First Call?
Candidates can expect a pay range of $25–$29 per hour for this role.
What employment applies to this position at First Call?
First Call lists this role as a Full-time position.
What experience level is required for this role at First Call?
First Call is looking for a candidate with "Senior-level" experience level.
Does First Call allow remote work for this role?
Yes, this position at First Call supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by First Call for this role?
First Call offers following benefits: Health Insurance, Dental Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, Home Office Reimbursement/Stipend, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at First Call?
You can apply for this role at First Call either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.