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Support Specialist

Harris Computer SystemsNew Mexico, MD

$65,000 - $75,000 / year

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$65,000-$75,000/year
Benefits
Disability Insurance
Career Development

Job Description

Job Description

Core responsibilities of the position include, but are not limited to, the following:

Competencies:

  • Action Oriented
  • Approachability
  • Customer Focus
  • Communicative
  • Strong Listening Skills
  • Patience
  • Peer Relationships
  • Technical Oriented and Adaptability
  • Time Management

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
  • Technical phone support to customers.
  • Learning, understanding, implementing and training on FA2 and Prosoft.
  • Identification and communication of additional revenue streams/opportunities.
  • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
  • 2 + years' experience in technical environment and/or customer service fields desired.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
  • Strong work ethic and self-starter, ability to work independently and as a team player.
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Payroll and AP knowledge preferred.
  • Accounting knowledge will set a candidate apart.
  • Strong analytical and problem-solving skills

Salary range: $65,000 - $75,000 USD per year.

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FAQs About Support Specialist Jobs at Harris Computer Systems

What is the work location for this position at Harris Computer Systems?
This job at Harris Computer Systems is located in New Mexico, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Harris Computer Systems?
Candidates can expect a pay range of $65,000 and $75,000 per year.
What employment applies to this position at Harris Computer Systems?
Harris Computer Systems lists this role as a Full-time position.
What experience level is required for this role at Harris Computer Systems?
Harris Computer Systems is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Harris Computer Systems for this role?
Harris Computer Systems offers following benefits: Disability Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Harris Computer Systems?
You can apply for this role at Harris Computer Systems either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.