Support Specialist - Dusk Hotel (Sunday - Thursday, 7:00Am - 3:30Pm)

Role: Support SpecialistReports to: Program ManagerProgram: 1009-Other Interim HousingDepartment: Interim HousingLocation: Dusk Hotel- 7051 Sunset Blvd., Los Angeles, CA 90028Setting: 100% OnsiteSchedule: Sunday- Thursday, 7:00am- 3:30pmStatus: Full-time/Non-Exempt/Non-ManagementBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.Openings: 1

Summary:As a Support Specialist, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties and Responsibilities:

Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careIntervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skillsAbility to self-motivate and to appropriately organize and motivate othersDemonstrate an ability to take initiative towards continued professional developmentWork as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addictionCommunicate effectively, and in a timely manner, with management, peers, and clientsMaintain client confidentiality at all times, while following agency, state, and HIPAA lawsBe proactive, creative, and flexible in determining, evaluating, researching, and resolving issuesOrganize and prioritize multiple activities to meet all external and internal deadlinesMaintain professional demeanor that reflects positively on the agencyDemonstrate respect and courtesy toward othersWork with minimum supervisionPerform other duties as assigned

Qualifications:

High School Diploma or GED or EquivalentMinimum one (1) year experience in related workComputer literate; able to use computerized database system for information managementPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis interventionFamiliarity with issues faced by population servedAble to obtain and maintain Food Handlers, CPR and first aid certification

Preferred Qualifications:

Ability to communicate in a language other than English strongly preferred

Work Environment:

Combination of field and office environment.Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sites.Will necessitate working in busy and loud environments.Will be exposed to elements like cold, heat, dust, noise and odor.May need to bend, stoop, twist, and sit throughout the day.