Support Team Supervisor (Atlanta, GA Office)
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Overview
Job Description
Are you the person who keeps teams aligned, work moving, and operations on track? Do you thrive on coordination, follow-through, and jumping in where needed to keep momentum strong? If you’re execution-driven, collaborative, and trusted to take ownership—this role is for you.
Fire Protection Services, LLC is seeking a Support Team Supervisor to support the Director of Support Operations and the Support Team across our fire and life safety business. This role reflects a high level of responsibility and trust, supporting strong execution, consistency, and collaboration across daily operations.
Job Summary Support department leadership by helping drive day-to-day operations, coordination, and team support. This role reinforces efficiency, accountability, and high-quality execution across Support Team activities while operating with a high level of ownership and trust.
Key Responsibilities
- Support operational planning, scheduling, and workflow initiatives
- Work alongside Team Members to maintain daily momentum and execution
- Assist with coaching and mentoring in support of departmental goals
- Monitor KPIs, schedules, and workflow to ensure timely, accurate completion
- Support pricing, quoting, and customer service follow-ups
- Model strong communication, collaboration, and professionalism
- Lead the ownership, development, review, and coordination of SOPs across Fire Protection Services in partnership with Management and Human Resources
Supervisory Expectations This role does not include direct people management but carries a strong leadership presence and is expected to:
- Support department leadership by reinforcing operational standards and accountability
- Lead by example through clear communication, teamwork, and reliable execution
- Help keep projects, schedules, and commitments moving forward
- Encourage shared ownership, collaboration, and continuous improvement
Qualifications
- Relevant experience or an equivalent combination of education and professional experience
- Strong operational, organizational, and communication skills
- Ability to prioritize and adapt in a fast-paced environment
- Comfort with business systems and learning new technology
- Fire and life safety experience is a plus
Our Core Mindsets
- Relentless Hustle – Stay proactive and keep work moving
- Relationships First – Deliver service with care and professionalism
- Better Together – Collaborate across teams to get results
- Ever Evolving – Learn, adapt, and improve continuously
About Fire Protection Services, LLC Fire Protection Services is Georgia’s largest inspection-focused fire and life safety company, delivering recurring inspection, testing, and maintenance services statewide. Founded in 1988, FPS combines a modern, technology-enabled approach with a strong commitment to service, teamwork, and long-term customer relationships. Ready to help keep operations running smoothly and make an impact every day?
Apply Today!
Fire Protection Services LLC. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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