Support Tech - Zoom
The Intersect GroupAlpharetta, GA
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Job Description
The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.Core Responsibilities
- Provide Level II operational support for enterprise telecommunications platforms*
- Administer and support Zoom Phone*
- Administer and support NICE CXone Contact Center*
- Manage and support eFax services*
- Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers*
- Coordinate number porting, provisioning, and decommissioning*
- Track and maintain documentation for telecom circuits and services*
- Review and reconcile telecom vendor invoices and billing*
- Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services*
- Work with telecom vendors for support tickets and service requests*
- Maintain accurate documentation and telecom inventory records*
- Assist with telecom-related projects and deployments
- 35 years of experience in telecommunications or unified communications support*
- Experience supporting Zoom Phone or similar VoIP platforms*
- Familiarity with contact center platforms (NICE CXone preferred)*
- Experience with number management, DID inventory, and porting*
- Understanding of VoIP, SIP, call routing, and telecom infrastructure*
- Experience managing telecom vendor relationships and billing*
- Strong troubleshooting and documentation skills
- Experience with eFax or enterprise fax solutions*
- Experience maintaining telecom inventory systems*
- Experience supporting telecom services in a healthcare or enterprise environment
- Associate / Level II
- Support / operations role*
- Not a manager or senior telecom engineer
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FAQs About Support Tech - Zoom Jobs at The Intersect Group
What is the work location for this position at The Intersect Group?
This job at The Intersect Group is located in Alpharetta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Intersect Group?
Employer has not shared pay details for this role.
What employment applies to this position at The Intersect Group?
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