Support Technician II

Outrider, the pioneer in autonomous yard operations for logistics hubs, helps large enterprises improve safety and increase efficiency. The only company exclusively focused on automating all aspects of yard operations, Outrider eliminates manual tasks that are hazardous and repetitive. Outrider's mission is to drive the rapid adoption of sustainable freight transportation by deploying zero-emission systems. Outrider is a private company backed by NEA, 8VC, Koch Disruptive Technologies, and other top-tier investors. For more information, visit www.outrider.ai.

The Role

The Technical Operations Support Technician II position will report to the Technical Operations Manager and act as primary support for the autonomous vehicles in the field and at Outrider test sites.  This position requires troubleshooting, mechanical, electrical and computer skills, attention to detail, and ability to learn in unstructured environments.

Duties & Key Objectives

Support of Autonomous Vehicles

• Monitor vehicle status and respond to AV kit and vehicle issues as they arise
• Execute fault isolation and troubleshooting steps to determine containment of vehicle and AV kit issues
• Perform maintenance and repairs with minimal direction
• Working hours may vary

Continuous Improvement

• Identify and document problems encountered while operating equipment or executing repairs
• Contribute to documentation capturing procedures for fault isolation manuals and repair manuals
• Participate in continuous improvement using Root Cause Analysis
• Collaborate with engineers in design reviews

Safety

• Comply with Outrider established safety rules, policies, and procedures
• Understand and support customer site-specific rules, procedures, and other operational requirements, and interact with customer personnel as required
• Identify safety concerns and assist in updates to mitigate the new risks

Communication and soft skills

• Effectively communicate issues, troubleshooting steps, and resolutions 
• Effectively hand off issues that require escalation
• Manage customer communications around current active issues

Other duties and responsibilities

• Ability to travel regularly up to 25% and 50% for short periods of time (anywhere assets are deployed)
• Contribute generally to the growth and success of the Company and the building of a vibrant culture focused on the responsible deployment of zero-emission autonomous vehicle technology
• While this is an accurate reflection of the position, Outrider reserves the right to require additional/different tasks to be performed as needed

Required Qualifications

• High school diploma
• Valid drivers license with ability to drive bobtail yard truck
• >2 years relevant experience in electrical / mechanical troubleshooting and repair
• Ability to identify and use mechanical tools
• Ability to identify and use basic electrical tools (VMM, Crimp tools…)
• Ability to lift and carry up to 50 lbs., climb step ladders and work at 10 feet high
• Ability to work in tight spots  (under vehicle, under cab, in cab)
• Creative problem solver who thrives when presented with a challenge
• Able to multitask, prioritize, and manage time efficiently
• Good verbal and written communication skills
• Familiar with vehicle subsystems (braking systems, steering, pneumatics, hydraulics and cabling…)
• Able to diagnose vehicle mechanical issues
• Ability to navigate and use Linux-based systems to perform basic operational tasks

Ideal Qualifications

• >2 years of experience performing electrical and mechanical repairs
• >4 years of experience as a technician
• High level of familiarity with LINUX operating system, bash scripting, and system-based systems
• Autonomous robotics and/or autonomous vehicle experience
• Electric Powertrain / Electric vehicle knowledge and experience
• Military vehicle/aircraft maintenance experience is highly desirable
• Strong experience with technician support of electronic control systems, high voltage battery systems and low voltage systems.

Physical Demands and Working Environment

The physical demands and work environment described here are representative of those that must be met and encountered by an employee to successfully perform the essential functions of this job. This position may involve working in a variety of environments, including indoor office settings, warehouse spaces, outdoor areas, or a combination of all three. The position requires walking, talking, seeing, hearing and other uses of the senses. While performing the duties of this job, an employee is required to frequently use hands and fingers and possess efficient means of communicating with others. Specific vision requirements include close vision. Occasional standing, stooping, kneeling, crouching, etc., is also required of this position. Occasional lifting up to 50 lbs., as needed in support of operational tasks, equipment handling, or site activities, as well as climbing and navigating stairs or uneven surfaces when necessary. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available Shift

• 9 AM - 5 PM:  Monday - Friday with an on-call rotation

Compensation & Benefits

• Hourly Salary: $27 - $39
• Actual compensation is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor
• Health Insurance
• Dental insurance
• Vision Insurance
• Parental Leave
• 401(K) Retirement
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Long-Term Disability 
• Life insurance
• Pet insurance
• Mental health benefits
• Professional Development Benefits