Suppression Service Manager

Century Fire ProtectionBerkeley Lake, GA

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Div. 32 Duluth, GA

Summary

Responsible for The Kitchen Hood Suppression Service Manager for National Accounts is responsible for overseeing the inspection, service, maintenance, and compliance of commercial kitchen fire suppression systems across a portfolio of national account customers. This role ensures consistent service delivery, regulatory compliance, and high customer satisfaction while coordinating with field technicians, vendors, and internal teams nationwide.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Manage service and inspection programs for kitchen hood fire suppression systems across national account locations
Ensure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations)
Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regions
Serve as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are met
Oversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracy
Review service reports, deficiency notes, and corrective actions for completeness and compliance
Develop and implement standardized processes and best practices across all service locations
Manage project timelines, service deliverables, and reporting requirements
Monitor and control service-related costs, budgets, and invoicing accuracy
Support sales and account management teams with technical expertise and service program development
Ensure proper documentation and recordkeeping for all inspections and services performed

Education and/or Experience

Bachelor's degree and 5 years' experience in fire protection systems, with a focus on kitchen hood suppression systems; strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96; experience managing national or multi-site service accounts preferred.

Computer Skills

Proficiency in Microsoft Office applications; experience with CRM systems, ERP platforms, and service management tools preferred.

Physical Demands

Office-based, ability to sit at a computer for extended periods and use standard office equipment. Occasional lifting of up to 25 pounds.

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FAQs About Suppression Service Manager Jobs at Century Fire Protection

What is the work location for this position at Century Fire Protection?

This job at Century Fire Protection is located in Berkeley Lake, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Century Fire Protection?

Employer has not shared pay details for this role.

What employment applies to this position at Century Fire Protection?

Century Fire Protection lists this role as a Full-time position.

What experience level is required for this role at Century Fire Protection?

Century Fire Protection is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Century Fire Protection?

You can apply for this role at Century Fire Protection either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.