Switchboard Operator

Winona Health Services

Switchboard Operator

0.75 FTE- 60 Hours per pay period

Shifts: Primary 2p-10p, with occasional 10p-6a

Weekends: Every third: 6 pm- 6 am

Holidays: Rotation 6 pm- 6 am

Position Overview:

The Switchboard serves as the communications hub for many of the organization's incoming phone calls, vendors, and hospital visitors. The Switchboard operator ensures timely and accurate handling of questions and transferring of calls to support the efforts of Winona Health's Emergency Department. The Switchboard staff also operates paging, security, and alarm systems. Operators process incoming phone calls for Winona Health in a timely, accurate, and courteous manner. They also page doctors and staff according to policy guidelines.

Essential Duties & Responsibilities:

• Supports organizational safety and security by dispatching code and alert response teams, monitoring security cameras and alarm systems, and controlling access to the building after hours including issuing keys as needed.
• Serves as North Entrance receptionist as needed, greeting and answering visitor questions and issuing passes.
• Acts as cashier when the Gift Shop is closed.
• Maintains familiarity with Winona Health current events, activities, staffing changes, and other news to assist in performing job duties.

Supervisory Responsibilities: None

Skills and Experience:

Required:

• High School/GED or equivalent
• Experience with managing a PBX or multi-phone-line system.

Preferred:

• Microsoft Office Software computer skills
• Customer service experience and interpersonal, verbal, and phone communication skills.

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives

Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans

Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met

Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being

Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth

Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.

Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.