System Administrator 3

First Tek, Inc.Portland, OR

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Job Description

POSITION RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Provide administration of Exchange Online

Provide administration of Defender for M365 Exchange Online Protection

Provide administration of Teams for Government

Provide administration of OneDrive for Government (Sharepoint integration)

Provide administration of M365 for Government

Support identity & access management and role provisioning through Entra ID

Support M365/Entra ID services to enable service access and hybrid-cloud integration with on-prem systems

ITSM ticketing and/or incident management requests

Provide technical expertise to Help Desk regarding calls related to M365 services. Work with the appropriate vendor technical resources on escalation problem items for Cloud Service Provider Enterprise Messaging Support team.

Provide administrative and technical support for enterprise messaging systems, including:

Install and configure Exchange messaging/SMTP server hardware on-prem including operating systems on physical servers, virtual environments or to cloud enclaves.

Provide administration of Enterprise Exchange 2019/2025 SE, Exchange On-line Messaging and on-prem Servers.

Provide patching, maintenance and support of existing on-prem Messaging system products and services.

Support cluster/disaster recovery and facilitate continuous high availability of business-critical Messaging tools.

Facilitate and participate in information technology planning, provide analytical support, and coordinate technical resources and efforts with other departments.

Perform analysis of system capability; develop functional and system requirements; complete business process design and workflow; verify integration with other modules, system components, and other BPA applications.

Apply and maintain systems-related security documentation and act as a secondary collaboration point of contact for the Bonneville Office of Cyber Security and Physical Security organizations for issues related to cloud and on-prem Enterprise Messaging, Teams for Government, M365 for Government, e-discovery and Litigation Holds. Supports Enterprise Messaging security requirements and verify timelines are implemented and complied with.

Facilitate user/stakeholder interviews and joint requirements planning sessions. Drafts requirements documentation: reviews with user representatives, recommends priorities and obtains user signoff.

Provide cross training and functional documentation of subject matter [Entra ID and M365 components] to specific BPA audiences.

Participate in BPA process workshops.

Provide the full range of Entra ID, M365, Enterprise Messaging, Microsoft Exchange, Exchange Online administration support.

Provide assistance in analysis of system capability.

Participate in information technology planning.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

A Bachelor's degree in Information/Computer Technology (or related technical field) is preferred.

With an applicable Associate's or Bachelor's degree, 8 years of experience is required.

Without an applicable degree, 10 years of experience is required.

Experience must include direct work experience in Information Technology performing cloud-based system & service administration.

Required Technical Skills & Experience (required on matrix)

2 years of experience with scripting skills sufficient to maintain Exchange Online, Entra ID, and M365 environments.

5 years of experience troubleshooting hybrid and cloud-based system level problems.

Ability to interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines.

Preferred Skills & Experience (optional on matrix)

Experience with implementation of Teams Phone/Calling: sip trunk, Direct Routing and Session Border Control knowledge.

Experience with managing and maintaining Microsoft cloud-based technologies.

Experience working with Simple Mail Transport Protocol (SMTP) filtration system or Email Filtration/E-mail protection technology.

Experience with Public Key Infrastructure (PKI) and Certificate Authority.

Experience with High Availability Technologies.

Experience working in a large production environment.

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FAQs About System Administrator 3 Jobs at First Tek, Inc.

What is the work location for this position at First Tek, Inc.?

This job at First Tek, Inc. is located in Portland, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Tek, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at First Tek, Inc.?

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