System Administrator, Level 2 (Mid Shift)

Independent SoftwareAnnapolis Junction, MD

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Benefits

Paid Vacation

Job Description

What You Will Do: At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission-critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high-performing IT systems.In this role, you will provide both remote and hands-on technical support while serving as a technical resource for less experienced team members. You will diagnose and resolve complex system issues, support cloud infrastructure, and contribute to maintaining operational excellence across enterprise environments.Key Responsibilities:

Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software
Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies
Support users across worldwide locations using remote desktop and desktop mirroring technologies
Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk
Install, configure, maintain, and troubleshoot Windows and enterprise computing environments
Escalate and coordinate resolution of complex technical issues when appropriate
Provide guidance and technical mentoring to junior system administrators and support personnel
Document technical procedures, troubleshooting steps, and system configurations
Support system maintenance activities, software installations, upgrades, and patching
Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction

Required Skills and Qualifications:

Experience providing enterprise desktop, server, and systems administration support
Strong troubleshooting skills involving hardware, software, networking, and operating systems
Experience supporting remote users through remote desktop technologies and desktop mirroring applications
Experience supporting cloud infrastructure and resolving Help Desk incidents
Strong understanding of Windows operating systems and enterprise IT environments
Ability to investigate technical problems, determine root cause, and implement effective solutions
Excellent customer service and communication skills
Ability to prioritize multiple tasks in a fast-paced operational environment
Experience mentoring or providing technical guidance to junior personnel
Strong written and verbal communication skills
Must be able to work Wednesday - Sunday, 2:00 PM – 10:00 PM

Education and Experience:

High School Diploma or GED and twenty (15) years of relevant experience; OR
Bachelor's degree from an accredited college or university and fifteen (10) years of relevant experience

Certifications:

Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:

Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.When you join us, you will:

Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.Apply today.We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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FAQs About System Administrator, Level 2 (Mid Shift) Jobs at Independent Software

What is the work location for this position at Independent Software?

This job at Independent Software is located in Annapolis Junction, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Independent Software?

Employer has not shared pay details for this role.

What employment applies to this position at Independent Software?

Independent Software lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Independent Software?

Independent Software is looking for a candidate with "Senior-level" experience level.

Does Independent Software allow remote work for this role?

Yes, this position at Independent Software supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Independent Software for this role?

Independent Software offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Independent Software?

You can apply for this role at Independent Software either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.