System Administrator I
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Overview
Job Description
True title: Digital Systems Support TechnologistWorking Model: Fully on-siteWorking Hours: 8am- 4:40pm, Monday- Friday; Possibility of Saturday workInterview Process: In person, Multiple rounds Scope- This role is designed to interact with, but replace, most of time spent by four "superusers" who are not in technology roles, do not have special skills or certifications in technology, and do not have time to keep up with the technology in use at the site. The four "superusers" are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.
Tasks
On site contact for comprehensive digital systems support
Interact with end users to diagnose and resolve technical issues
Interact with remote tech support subject matter experts, submit and manage trouble tickets
Initiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysis
Assist with ordering, physical handling, placement, set-up, and physical inventory of IT equipment, computers, printers, server room and network infrastructure
Suggest, and participate in, technology focused enhancements to improve site Safety Quality Delivery Cost
Work in warehouse environment with PPE
Operate a scissor lift if necessary to provide photo and video of network node vabinets to remote network equipment support
Systems supported
WIFI and fiber network troubleshooting and ticket management
PC and peripheral device setup, configuration, and deployment
Connect with remote SME for handheld barcode scanner troubleshooting and programming
Connect with remote SME for Zebra printers troubleshooting and programming
Contact for Client printer fleet and connection with Client helpdesk
Setup FEDEX ship manager software and connection with FEDEX tech support
Oracle RACES ticket management for site/GEV shared account issues
Maximo ticket management for site/GEV shared account issues
Program badges and badging system and manage SSO list
Site security system configuration changes including basic programming and updates
Conference room technology programming and troubleshootingEducation Requirements: High School / GED
True title: Digital Systems Support Technologist True max bill rateper hour ( annual) - Do Not Exceed /hr bill rateWorking Model: Fully on-siteWorking Hours: 8am- 4:40pm, Monday- Friday; Possibility of Saturday workInterview Process: In person, Multiple rounds Scope- This role is designed to interact with, but replace, most of time spent by four "superusers" who are not in technology roles, do not have special skills or certifications in technology, and do not have time to keep up with the technology in use at the site. The four "superusers" are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.
Tasks
On site contact for comprehensive digital systems support
Interact with end users to diagnose and resolve technical issues
Interact with remote tech support subject matter experts, submit and manage trouble tickets
Initiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysis
Assist with ordering, physical handling, placement, set-up, and physical inventory of IT equipment, computers, printers, server room and network infrastructure
Suggest, and participate in, technology focused enhancements to improve site Safety Quality Delivery Cost
Work in warehouse environment with PPE
Operate a scissor lift if necessary to provide photo and video of network node vabinets to remote network equipment support
Systems supported
WIFI and fiber network troubleshooting and ticket management
PC and peripheral device setup, configuration, and deployment
Connect with remote SME for handheld barcode scanner troubleshooting and programming
Connect with remote SME for Zebra printers troubleshooting and programming
Contact for Client printer fleet and connection with Client helpdesk
Setup FEDEX ship manager software and connection with FEDEX tech support
Oracle RACES ticket management for site/GEV shared account issues
Maximo ticket management for site/GEV shared account issues
Program badges and badging system and manage SSO list
Site security system configuration changes including basic programming and updates
Conference room technology programming and troubleshootingEducation Requirements: High School / GED
[] Shift: [] EEO:“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
