System Support Specialist
CCA GLOBAL PARTNERSSt. Louis (Earth City), MO
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Health Insurance
Life Insurance
Family/Dependent Health
Job Description
At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.Are you a tech-savvy problem solver with a passion for exceptional service?Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.In this hybrid role, you’ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.The position plays a critical role in enabling employee productivity by providing responsive, customer-focused support to company employees and contractors. In addition to issue resolution, the System Support Specialist contributes to user education, system implementation initiatives, and the development and maintenance of technical documentation and knowledge resources.What You’ll Do
- Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.
- Support mobile devices (iOS, Android, and other platforms).
- Manage and maintain hardware/software inventory and lead device refresh cycles.
- Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
- Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.
- At least 2 years of IT support experience and a high school diploma (or equivalent).
- Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
- Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
- Strong organization skills and the ability to prioritize and manage multiple tasks.
- Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware.
- Hands-on experience supporting Apple macOS environments (workstations and mobile devices)
- Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
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FAQs About System Support Specialist Jobs at CCA GLOBAL PARTNERS
What is the work location for this position at CCA GLOBAL PARTNERS?
This job at CCA GLOBAL PARTNERS is located in St. Louis (Earth City), MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at CCA GLOBAL PARTNERS?
Employer has not shared pay details for this role.
What employment applies to this position at CCA GLOBAL PARTNERS?
CCA GLOBAL PARTNERS lists this role as a Full-time position.
What experience level is required for this role at CCA GLOBAL PARTNERS?
CCA GLOBAL PARTNERS is looking for a candidate with "Senior-level" experience level.
What benefits are offered by CCA GLOBAL PARTNERS for this role?
CCA GLOBAL PARTNERS offers following benefits: Health Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, Parental and Family Leave, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at CCA GLOBAL PARTNERS?
You can apply for this role at CCA GLOBAL PARTNERS either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.