Systems Coordinator

U.S. EngineeringKansas City, MO

$25 - $34 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$25-$34/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering Service. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.Systems CoordinatorAs a Systems Coordinator, you will support the day-to-day operational success and user adoption of U.S. Engineering Service’s core business systems, including BuildOps, Smartsheet, and Sage Intacct. This role serves as the primary point of contact for initial systems questions, user onboarding, basic troubleshooting, and operational support. You will coordinate closely with subject matter experts, vendors, and internal teams to ensure users receive timely support and guidance while helping maintain standardized system processes across regions. The Systems Coordinator will facilitate training documentation, quick reference materials, FAQs, and knowledge-sharing resources that improve system adoption, operational consistency, and user experience.Principal Duties and Accountabilities:User Support & System Coordination:

Serve as the first point of contact for operational systems questions, user support requests, and intake coordination across platforms such as BuildOps, Smartsheet, and Sage Intacct
Coordinate and track user requests, troubleshooting efforts, and escalations to vendors or internal subject matter experts as needed
Maintain awareness of recurring user issues and collaborate with leadership and subject matter experts to identify improvement opportunities
Support system-related communication efforts, including updates, reminders, process changes, and user follow-up

Onboarding & Training Support:

Coordinate onboarding activities for new users, including user setup, access requests, and introductory systems training discussions
Partner with subject matter experts across operational areas such as procurement, quoting, project management, dispatching, billing, and finance to understand workflows and system expectations
Facilitate the creation and maintenance of user-friendly documentation including FAQs, quick reference guides, process documents, and short training videos
Gather user feedback regarding systems functionality, training effectiveness, and operational challenges to support continuous improvement efforts

Operational Process Support:

Support standardized workflows and operational processes established by leadership and the Business Analyst
Coordinate with vendors and internal teams regarding system enhancements, issue resolution, and testing efforts
Assist with user acceptance testing (UAT), process validation, and rollout support for system changes and enhancements
Maintain organized documentation related to support processes, escalation paths, onboarding procedures, and operational system guidance

Continuous Improvement & Collaboration:

Build collaborative relationships with operational leaders, subject matter experts, Finance, IT, and end users across regions
Monitor trends in user questions, support requests, and operational pain points to help identify training or process improvement opportunities
Support leadership initiatives focused on improving system adoption, operational consistency, and user experience

Education:

High school diploma or equivalent required; additional technical, operational, or business coursework/certifications preferred but not required

Experience:

1-3 years of experience supporting business systems, operational coordination, customer support, onboarding, training, or a related role
Experience working with operational systems, ERP platforms, ticket intake processes, or software support environments preferred
Experience with platforms such as BuildOps, Smartsheet, Sage Intacct, or similar business systems preferred

Knowledge, skills, and abilities:

Strong customer service mindset with the ability to communicate effectively across technical and non-technical audiences
Strong organizational skills with the ability to manage multiple requests, priorities, and follow-up items simultaneously
Ability to learn and support multiple interconnected business systems and operational workflows
Comfortably escalating issues appropriately while maintaining ownership and follow-through
Ability to translate operational processes into simple, user-friendly documentation and training materials
Demonstrated attention to detail and commitment to process consistency and user experience
Self-motivated and able to work independently while collaborating effectively with cross-functional teams
Strong verbal and written communication skills with the ability to build positive working relationships across the organization

Physical and/or travel demands:

Able to work comfortably in an office environment, which may involve sitting for extended periods, utilizing computer systems, and handling paperwork
Ability to operate office equipment such as computers, printers, scanners, and telephones is essential
Ability to occasionally travel to regions outside the Kansas City area for meetings, onboarding, training, or project support

Benefits and Compensation:

The range for this position has been established at $25 to $34 hourly and is U.S. Engineering Services’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until June 30^th 2026. To apply, please visit https://www.usengineering.com/careers/job-postings/.Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.U.S. Engineering Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status. U.S. Engineering Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

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FAQs About Systems Coordinator Jobs at U.S. Engineering

What is the work location for this position at U.S. Engineering?

This job at U.S. Engineering is located in Kansas City, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at U.S. Engineering?

Candidates can expect a pay range of $25–$34 per hour for this role.

What employment applies to this position at U.S. Engineering?

U.S. Engineering lists this role as a Full-time position.

What experience level is required for this role at U.S. Engineering?

U.S. Engineering is looking for a candidate with "Senior-level" experience level.

What benefits are offered by U.S. Engineering for this role?

U.S. Engineering offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at U.S. Engineering?

You can apply for this role at U.S. Engineering either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.