Systems Engineer
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Overview
Job Description
As a Systems Engineer at Resource Data, you will design, implement, support, and optimize infrastructure solutions across on-premises and cloud environments. This role works independently to configure, deploy, monitor, and troubleshoot systems while collaborating with project teams and clients to deliver reliable, secure, and high-performing technology solutions. You'll apply strong technical expertise to resolve complex operational challenges, improve system reliability, and contribute to the development of repeatable engineering practices.
Key Responsibilities
- Independently deliver assigned systems engineering work while contributing to broader project and operational objectives
- Provide Level 3 support for end users, administrators, and project teams, resolving complex technical issues and escalating risks appropriately
- Install new software releases, operating system updates, patches, and infrastructure upgrades while ensuring minimal disruption to business operations
- Evaluate software updates and security patches and resolve software-related issues
- Perform system backup, recovery, and restoration activities to ensure business continuity and data protection
- Support system integrations, deployments, upgrades, migrations, and operational workflows
- Produce clear and comprehensive technical documentation, including system architecture diagrams, support procedures, deployment documentation, and service records
- Identify opportunities with clients to improve operational readiness, system performance, and infrastructure reliability
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field; or equivalent combination of education and experience
- 2+ years of professional experience in systems engineering, infrastructure, platform engineering, or a related role
- Experience managing user accounts, security controls, system documentation, and troubleshooting activities
- Experience configuring and maintaining operating systems, virtualized environments, cloud platforms, and application infrastructure
- Experience supporting system integrations, deployments, upgrades, migrations, and operational workflows
- Familiarity with infrastructure security principles, monitoring solutions, backup and recovery processes, and reliability best practices
- Strong troubleshooting and root-cause analysis skills with the ability to resolve complex technical issues
- Ability to work independently and effectively manage priorities with minimal supervision
- Strong organizational, communication, and collaboration skills, including experience working with engineering teams and client stakeholders
Preferred Qualifications
- Experience using JIRA or similar work management and issue-tracking platforms to manage tasks, incidents, change requests, and project deliverables
- Experience working in consulting environments involving direct client interaction and project delivery responsibilities
- Experience delivering IT solutions with government agencies
- Industry certifications such as CompTIA Security+ or similar
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