Table Games Supervisor

About Bally's Corporation

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Table Games Supervisor is responsible for performing all duties according to Casino Queen policies, procedures, and Internal Controls. Responsible for direct supervision of table floor operations, resolving customer complaints and supervision of dealers. Responsible for providing a safe environment for patrons and employees. In addition to providing outstanding guest service to internal and external guests.

Responsibilities:

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Supervises and monitor table game operations and dealers. Satisfactorily perform all job duties of a dealer.
• Satisfactorily resolves customer complaints and / or disputes.
• Ensures departmental documents are complete, accurate, and legible.
• Comply with all rules, regulations, and laws pertaining to department.
• Evaluate dealers and place them at appropriate tables based on dealer skills.
• Issue complimentary items to patrons to players.
• Coordinate with other department to ensure gaming integrity.
• Ability to repair minor table game machine malfunctions.
• Ability to work without supervision.
• Possess strong organizational, supervisory, and management skills. Possess strong patron related skills.
• Possess basic computer, math, statistical math and financial math skills.
• Regular attendance is an essential function of this job.
• Complete assignable work requested by management.
• Must be able to work flexible hours including nights, weekends, and holidays.
• Other duties as assigned.

Qualifications:

• High school diploma / GED or equivalent work experience is required.
• Some college level classes preferred.
• 2-years of experience performing and managing duties of table games department personnel, or equivalent work experience is preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Gaming industry experience is required.

What's in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.