Talent Experience Manager

The Talent Experience Manager is responsible for overseeing the entire associate life cycle at Ivy Hospitality, ensuring a seamless and engaging experience from recruitment through onboarding, job transitions, performance evaluations, employee relations and offboarding. This role focuses on optimizing the employee journey while fostering a culture of growth, engagement, and retention.

Pay Range: $60,000-$75,000 per year based on experience and qualifications

Location: Hybrid - 3 days in office, 2 days remote

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage onboarding and pre-employment processes, including offer documentation, background checks, drug screens, I-9 compliance, and new hire paperwork completion.

• Maintain accurate employee records and oversee People and Culture systems, onboarding platforms, and applicant tracking systems to ensure data integrity and compliance.

• Support associate relations matters, workplace concerns, investigations, performance management, and progressive discipline processes.

• Conduct workplace investigations related to policy violations, harassment concerns, attendance issues, and associate complaints.

• Partner with leaders to ensure compliance with company policies, employment laws, and operational standards.

• Assist with audits, unemployment claims, leave administration, and risk mitigation efforts related to employment practices.

• Monitor onboarding and employment practices to ensure compliance with federal, state, and local employment laws.

• Support the administration and tracking of leave requests, accommodations, and required employment documentation.

• Coordinate recruitment and staffing support for leadership-level roles, including conducting phone screens, candidate communication, hiring events, and onboarding coordination.

• Assist with leadership recruitment efforts by reviewing resumes and identifying qualified candidates for consideration.

• Generate People and Culture reports and workforce metrics related to staffing, turnover, onboarding, and compliance trends.

• Audit employee files, system workflows, and onboarding processes to ensure accuracy and completion.

• Support training initiatives, policy rollouts, and operational process improvements that enhance the associate experience and organizational effectiveness.

• Provide guidance and support to leaders and associates while promoting a positive, compliant, and hospitality-driven workplace culture.

• Partner with operational leaders to support associate engagement, retention, and workforce planning initiatives.

• Respond to associate questions related to policies, onboarding, benefits administration, and employment practices.

• Support performance management processes through documentation review, coaching guidance, and corrective action administration.

• Maintain confidentiality while handling sensitive associate, leadership, and company information.

Qualifications:

• Education: SHRM-CP/ PHR preferred
• Bachelor’s Degree preferred (combined education and industry-experience considered)
• Minimum of 3-5 years HR experience with a specialized focus in experience in talent acquisition, onboarding, employee development, and engagement. Hospitality, retail, or other high-volume industries preferred.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing Tools
• Excellent interpersonal skills and a collaborative management style.
• Strong working knowledge of federal and applicable state employment laws.
• Demonstrates a high level of confidentiality, diplomacy and excellent judgment in successfully navigating sensitive issues.