Talent Lifecycle Technician I

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 207

Pay Range: $24.32 - $35.28

Job Description

The Talent Lifecycle Technician I is responsible for provisioning, de-provisioning, and updating application access and physical hardware for onboarding, offboarding, and transferring employees. The technician's priorities include ordering stock, handling equipment shipments and receipts, setting up or configuring new employee desks and workspaces, and providing or removing appropriate access based on defined employee standard packages.

What You'll Do:

• Places timely and accurate asset orders in procurement systems.
• Receives, prepares, and pre-configures new computer and device settings.
• Packs and ships hardware, prints postage labels.
• Responsible for timely delivery of assets to customers.
• Responsible for receiving, cleaning, restocking, and disposal of assets from customers.
• Maintains excellent and accurate notes and asset tracking records.
• Troubleshoots shipping exceptions and works directly with end users, customers, and suppliers to resolve conflicts and answer inquiries to maintain excellent relations.
• Monitors and responds to ticketing queues, and email
• Deskside and walkup support including workspace setup and removal

Knowledge, Skills, and Abilities You'll Need to be Successful:

• Exhibits professionalism and excellent customer service
• Self-motivated
• Excellent prioritization and time management
• Excellent verbal and written communication
• High degree of integrity
• Understanding of and compliance with confidentiality, security principles, and information protection.
• Excellent knowledge of computers, accessories, peripherals, and office equipment (use, setup, configuration, troubleshooting) for Windows and Apple based systems
• Skilled in the use of the Microsoft Office Suite
• Moderate to advanced knowledge of logistics and postage/shipping processes

Minimum Requirements:

• High School diploma required
• Basic knowledge of IT, identity and access management, security, and information protection standards and processes
• Knowledge of shipping protocols, packing, shipping, printing postage
• Vocational or general technical education in addition to work experience

Preferred Requirements:

• Associate degree in related field or equivalent experience.
• CompTIA A+, Network+, and/or Security+ certification

Physical Requirements:

• Prolonged periods of sitting at desk/computer
• Prolonged periods of standing and walking to or from locations within campus
• Ability to lift 30 pounds regularly

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning! Employees and their families receive discounted undergraduate and graduate WGU tuition.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.