Talent Operations Specialist

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

What You'll Do:

The Talent Operations Specialist is responsible for the operational and logistical needs of Wintrust Learning and Development initiatives, such as implementing, managing, and facilitating a variety of multifaceted tasks in the planning, development, organization, and delivery of all things learning. This can include but not limited to; coordinating training and events, supporting training and event logistics, maintaining accurate data and record keeping, vendor management and invoice processing. The Talent Operation Specialist will report to the Talent Operations Manager in Talent & Development and will closely collaborate with the LMS Administrator, , Talent Consultants, Talent Specialists, Programs, Talent Pathway partners and other niche areas in the HR Community to provide a best-in-class learner experience.

• Partner with stakeholders to identify needs and requirements for various learning activities, events, or programs. Expectation is to collaborate and deliver best in class learner experience for while meeting the deliverables requested from the stakeholders from ideation of request all the way through to evaluation and reporting.

• Responsible for coordination of training events, both virtual and in-person. This can include securing training locations, instructor/vendor management, room set up, and AV equipment, coordinating and ordering training materials, handouts, name tags, rosters, sign-in sheets, training evaluation forms, catering, if necessary. May be required to be onsite on the day of training.

• Maintain inventory of training and program supplies; order and audit as needed.

• Create and update customized communications and marketing materials to the programs, audiences, and communities participating in training events as deemed necessary.

• Maintains accurate and up-to-date training information on talent pathways SharePoint site and team calendar. Manage ongoing site maintenance as need in collaboration with greater talent pathways Team.

• Support Talent and Developments evaluation process, procedures, and survey technology.

• In collaboration with talent pathways leadership, supports reporting on Talent and development activities. Provides timely reporting on training usage, completion, timeliness, and attendance for both pending and completed programs. Compiles information into effective presentations at request on daily, monthly, and quarterly reporting structure.

• Maintain data tracking and records retention practices as established by talent pathways Leadership. Maintain clear filing and archive of talent pathways resources and data/ report management.

• Responsible for invoice processing and relationship management for various vendor relationships utilized by the talent pathways department. Maintain clear filing and archive of invoices and contracts per talent pathways retention practices.

• Support the Talent and Development team's outlined Intake Process Flow from operating committee through delivery and post-delivery logistics. Enhance or sustain existing standardization for Talent operations processes, procedures, and policies.

• Manage and adapt learning activities, course creations, requests, and registration process with LMS administrator and Talent Consultants.

• Partner with the talent pathways team to develop and maintain an annual training catalog audit process to ensure delivery of most up to date and relevant training.

• Assist with shared responsibility of managing the Wintrust University mailbox. Provides support for training inquiries from employees and associates via phone, email, teams and in-person.

• Facilitate as needed

• Other projects as assigned.

Qualifications:

• 2-4 years of related coordinating / administrative experience required

• Bachelor's degree in Human Resources/Talent & Development or equivalent work experience encouraged.

• Experience with change management and organizational effectiveness

• Proven organization skills: ability to prioritize effectively and manage multiple tasks in an environment with competing demands

• Experience establishing strong cross functional relationships, understanding business needs and clarifying program/project requirements

• Excellent project management, and problem-solving skills as a self-starter.

• Strong computer skills - Word, Excel, PowerPoint. Open to learning new programs around operational efficiency and well-known talent pathways technology.

• Proficient with Microsoft Office (strong Excel and PowerPoint skills), SharePoint experience preferred.

• Excellent communication skills both verbal and written

• Excellent facilitation, presentation skills: ability to effectively present information and respond to questions from managers, staff, and vendors.

• Experience with Learning management systems, or similar LMS experience a plus

• Experience in Banking or Training Coordinator, Trainer, Training Facilitator or similar role a plus

• Must be energetic with a passion for delivering and developing training and employees.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated annual salary range for this role is $50,000-$65,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

#LI-Hybrid

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.