Taproom Server
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Overview
Job Description
- 401(k)
- 401(k) matching
- Employee discounts
- Flexible schedule
- Free food & snacks
- Ensure excellent customer service to provide an outstanding guest experience at all times.
- Greet guests with a friendly and welcoming demeanor.
- Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations.
- Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences.
- Answer and assist customers with questions, reservations, and general inquiries.
- Maintain an accurate cash drawer and handle credit card transactions efficiently.
- Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
- Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing.
- Deliver complete and accurate orders to tables or the take-out counter promptly.
- Change kegs as necessary.
- Complete orders with retail beer and merchandise to go.
- Maintain a clean, organized, and sanitary work environment, especially in high-contact areas.
- Sanitize high-touch point areas regularly.
- Check and maintain bathroom cleanliness.
- Follow inventory procedures to keep the front of house appropriately stocked.
- Assist with general Beer Hall/Kitchen organization and cleanliness.
- Ensure the taproom is well-stocked and organized.
- Work closely with counter service and runners to ensure the accuracy of food and beverage orders.
- Communicate effectively with the manager on expo.
- Assist other front-of-house operators as needed.
- Support the taproom team in maintaining a positive and collaborative work environment.
- Assist with setting up and breaking down events.
- Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.
- Must be 21+ years of age
- Excellent communication and interpersonal skills
- Takes pride and responsibility in punctuality and teamwork
- Previous experience in a customer service or hospitality role
- Knowledge of craft beer is a plus but not required
- Must have or be able to obtain a food handler’s permit and alcohol server’s permit where applicable
- Willingness to continuously learn about our beer offerings and the craft beer industry
- Strong team player with a willingness to assist colleagues and contribute to a positive work environment
- Available for days, nights and weekend shifts of 5 hours or more.
- Must have Saturday and/or Sunday availability.
- Stand and walk for extended periods of time and lift up to 50 lbs.
- Ability to bend, reach, twist and use your hands and arms.
- Reliable transportation to and from assigned work location.
- Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.
- Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus.
- Craft beer knowledge is a plus.
- Medical, Dental, Vision start on day one
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education
- Membership in Master Brewers Association of America
- Employee Meals
- Free case of our beer weekly (must be 21+ years of age)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Hendler Family Brewing Co.
PROUDLY INDEPENDENT AND FAMILY OWNED
The story of Hendler Family Brewing Company is rooted in family values, entrepreneurial spirit, and a strong commitment to craft and community. Brothers Jack, Eric, and Sam Hendler continue a decades-old legacy that began in the 1950’s, when their grandfather, Richard Hendler, founded the Saxony Ice Company in New York. Their first jobs were alongside their father, Paul, and uncle, Jeff, who carried on the family business.
Guided by these values, Hendler Family Brewing Company has grown from Jack’s Abby Craft Lagers into a flourishing family business. Beyond brewing, the company continues to invest in its people and community by offering diverse career opportunities, providing nearly 300 jobs across five permanent locations in Massachusetts.
Jack's Abby Craft Lagers
Founded in 2011 by three brothers, Jack, Eric, and Sam Hendler, Jack’s Abby has become a mainstay of the craft brewing scene in the Northeast and nationwide.
Jack’s Abby brews lagers and only lagers. Born in Bavaria over 500 years ago, lagers became beloved across Europe. Lagers feature a distinctive smoothness and fullness that no other beer has and that we think everyone deserves.
Since its inception, the brewery has continued to uphold its mission of creating high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
Learn more about Jack's Abby
Jack's Beverage Company
Jack's Beverage Company specializes in contract brewing and supply procurement.
Learn more about Jack's Beverage Company
Night Shift Brewing Company
In a Somerville, MA apartment in 2007, when 3 friends began homebrewing beer for friends and family. Their hobby took place after work, often stretching late into the night - what they called their “night shift.” Driven by a passion to craft more interesting and flavorful beers than the commercial options available, they turned that hobby into something bigger. In 2012, Night Shift Brewing officially launched in a small Everett warehouse, setting the foundation for what would become a thriving independent brewery.
Today, Night Shift Brewing continues to grow, fueled by the same commitment to creativity, quality, and community. With a dedicated team of hardworking staff, the company operates a taproom and brewery in Everett, a restaurant and brewery at Lovejoy Wharf in Boston, and a handful of seasonal Owl’s Nest beer gardens. Its portfolio of beverages can be found across the Northeast and beyond. Night Shift Brewing remains focused on three core values—inclusivity, innovation, and ingenuity—while embracing the mantra “all styles welcome.” We invite anyone and everyone to join us in welcoming all styles of beverages, people, and ideas. Welcome to the Night Shift.
Learn more about Night Shift
Wormtown Brewery
Wormtown Brewery started in 2010 on Park Ave in Worcester, MA, transforming an old ice cream shop into a small brewery. From the beginning, the focus was on crafting great beer while staying true to its hometown roots. With strong support from the local community, new recipes were created and refined.
Then came Be Hoppy—a bold West Coast IPA released at the height of the Hazy New England IPA craze. It stood out from the pack and quickly became a fan favorite.
As word spread, so did the brewery. What started as a small Worcester operation grew into two taprooms and a brand recognized across New England. But no matter how far the beer travels, the mission remains the same: to craft high-quality beer that brings people together with a smile, one pint at a time.
Learn more about Wormtown
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FAQs About Taproom Server Jobs at Hendler Family Brewing Co.
- Alternate-schedule
- Part-time