Tax Examiner Manager

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation is seeking to fill one (1) Tax Examiner Manager position in the Pass Through Entity & Fiduciary Income Tax Division.

What You'll do as a Tax Examiner Manager:

• Oversee phone queue activity and call volume to ensure alignment with established service level objectives.
• Develop and maintain weekly staffing schedules for Phone Support, Live Chat, and Visitor Center operations.
• Organize and lead weekly team meetings, including agenda preparation, to share updates, promote best practices, and address employee concerns.
• Generate weekly performance reports and deliver timely updates to senior management regarding team metrics and operational outcomes.
• Review and approve employee timekeeping records, ensuring accuracy in leave balances and sufficient coverage across all shifts.
• Conduct regular one-on-one meetings with team members to provide constructive feedback, evaluate performance, and support career development.
• Design and execute team-building initiatives and departmental development programs informed by employee feedback and survey results.
• Partner with leadership to identify and implement process enhancements that support strategic organizational objectives

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: 614-387-1782 or by email to: Accessibility@tax.ohio.gov.

A full Position Description will be provided during the interview process.

Undergraduate core program in accounting, business, public administration or related field which included 3 courses in accounting; 42 mos. exp. in accounting, auditing, &/or taxation; 12 mos. exp. in supervisory principles/techniques; 12 mos. exp. in customer service.

• Or graduate core program in accounting, business, public administration, or related field which included 3 courses in accounting; 30 mos. exp. in accounting, auditing, &/or taxation; 12 mos. exp. in supervisory principles & techniques; 12 mos. exp. in customer service.
• Or 18 mos. exp. as a Tax Examiner Specialist, 66813.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

For positions performing audits per the approved Position Description on file, qualifications are established in accordance with O.R.C. 5703.17.

Must provide own transportation unless State vehicle is provided.

Technical Skills: Accounting and Finance

Professional Skills: Collaboration, Leading Others, Teamwork