Tax Services, Managing Director

Who we are looking for:

State Street’s Tax Service team is looking for an experienced and dedicated leader to manage global tax reclaim filings across all markets and for all global clients.  The role will require a strong understanding of custody tax concepts, with a need for broad and global custody tax withholding expertise.  The role requires strong management of a global team, written and verbal skills, strong leadership and motivational skills, as well as highly proficient critical thinking and problem-solving skills.   Activities range from engagement with tax offices, sub custodians, clients, internal processing leads, tax research teams and business units to facilitate the successful filing and collection of 200K+ reclaims annually.  

What we value

These skills will help you succeed in this role

• Excellent Communication Skills with ability to effectively run meetings, collaborate across global teams and functions, and present / discuss tax technical topics with clients, internal executives or other stakeholders. .

• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work. 

• Ability to proactively identify potential issues and drive resolution.

• Leadership and effective management skills

• Strong critical thinking, problem solving, and decision-making skills

• Strong commitment to developing and motivating staff; working across teams to build synergies

• Strong executive presence

Management and Team working Responsibilities 

• Ensure all staff have clear lines of reporting, authority levels, objectives and progress is reviewed regularly in line with Company policy.

• Develop effective working relationships and communications with staff and ensure that staff are motivated, continuously developed and supported.

• Work within Income and Tax Ares in executing strategic direction of the function and operate within defined budgetary parameters.

• Ensure that appropriate management information is produced and reviewed at appropriate intervals.

• Participate in division wide working groups, tasks forces and projects as assigned.

Operational Risk and Control Responsibilities

• Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively.

• Ensure that all procedures are regularly reviewed and kept up to date.

• Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls.

• Identify and recommend process improvements in order to improve efficiency through the removal of redundant or non-value-added tasks.

• Establish and oversee the development of a risk culture within the business and ensure business line accountability for risk management and measurement.

• Support a culture of effective challenge to ensure appropriate governance.

Client Service Responsibilities

• Ensure the team delivers excellent client service.

• Client facing support and escalation to resolve client or internal business units’ issues, questions, or concerns.

• Serves as an SME speaking to details as required while managing multiple processes.

• Work as a member of a global team – provide status, communicate issues, share ideas, and follow process for analysis, development, and support protocols.

• Strong communication and inter-personal skills essential

• Supervisory experience required within a team environment.

Education & Preferred Qualifications

• An understanding of the financial services industry

• Bachelor’s degree or higher

• 15+ years  of Custody Tax experience  in a custody and/or middle office environment

• 10+ years of experience managing staff of at least 5+ team members

• Strong business sense and awareness of the key issues/risks within an income or tax operations environment

• MS Office Proficient. ( Excel, Word, PowerPoint, Teams)

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.