Td&O Wholesale Lending & Sales Enablement Service Delivery - Business Enablement Lead

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Business Enablement Lead (BEL) serves as a strategic partner to the Wholesale Lending & Sales Enablement Service Delivery division, driving operational excellence, organizational alignment, and consistent execution of key business priorities. This role works closely with the divisional leader to oversee business operations, optimize processes, and strengthen coordination across teams. Acting as a trusted advisor, the BEL provides the insights, structure, and connectivity needed to enable effective decision making and enhance overall performance.

Functions as the primary liaison between the Wholesale Lending & Sales Enablement Service Delivery Team, the broader Wholesale TD&O organization, the WHL BMO, and TEMPO. The BEL ensures seamless communication, timely information flow, and alignment of goals and initiatives.

Core responsibilities include Chief of Staff-like leadership across strategic planning, operational reporting, communication, and business management. This includes gathering, consolidating, and communicating the division's strategy, goals, priorities, accomplishments, risks, financials, and workforce insights. The BEL also serves as the central point of contact for enterprise and cross functional requests, ensuring responses are coordinated, accurate, and aligned with divisional objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Support the Business Operations function spanning ET or for a leader of a specific division within ET.

2. Support leader Executive Reporting routines (including but not limited to Board, Committee, Operating, Staff, Investor Relations, External Media)

3. Support various efforts or projects of significant complexity and/or risk exposure

4. Indirectly or directly support a team or multiple teams of internal and/or external ET resources to deliver various efforts or projects

5. Identify and implement Continuous Improvements to create efficiencies in the running of the organization (including creation and maintenance of policies, procedures, and/or job aids, and process automation)

6. Establish and maintain relationships across all levels of leadership and partners including but not limited to Finance, HR, Legal / Office of the Corporate Secretary, Risk, Audit, and Communications

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and minimum ten years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to executive reporting, operations management, business management and/or technology.

2. Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management

3. Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.

4. Ability to exercise judgment in solving technical, operational, and organizational challenges.

5. Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.

6. Must possess ability to:

a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner

b. Think critically to connect the dots across information and organizations

c. Support slideware creation for deliverables at the executive level

d. Provide highest level of attention to detail across all deliverables

e. Establish positive working relationships across a large organization

f. Work in a fast-paced environment where quick turnaround is demanded

Preferred Qualifications:

1. Senior Business Management / COO‑Style Leadership- Proven experience in a Chief of Staff or business execution role for a large financial services organization, overseeing strategy execution, governance, and operational cadence.

2. Portfolio, Governance & Performance Management Expertise- Demonstrated success managing enterprise portfolios, executive reporting, KPIs, and investment governance across complex, multi‑year initiatives.

3. Executive Advisory & Stakeholder Leadership- Strong executive presence with the ability to advise senior leaders, synthesize complex information, and coordinate enterprise and cross‑functional responses.

4. Large Bank Operations & Lending Domain Acumen- Working knowledge of large‑bank operating models and end‑to‑end operational lifecycles, including exposure to lending products, servicing, fulfillment, risk controls, and regulatory considerations, with the ability to translate business and operational realities into effective governance and execution.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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