Team Lead - Shipping
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Overview
Job Description
Department: Operations / Warehouse
Reports To: Warehouse Manager
About PayRange
PayRange is a leading mobile commerce platform that enables seamless, cashless payments for everyday machines such as vending, laundry, amusement, and self-service equipment. Our technology connects people and machines through secure mobile payments, data-driven insights, and reliable hardware solutions used by operators across North America.
At PayRange, we value operational excellence, accountability, and teamwork. Our warehouse and operations teams play a critical role in ensuring our products are built, shipped, and delivered accurately and on time-directly impacting customer experience and business success.
We offer a fast-paced, hands-on work environment where attention to detail, ownership, and continuous improvement are encouraged.
Role Overview
The Team Lead - Shipping is responsible for overseeing daily outbound fulfillment operations, ensuring orders are picked, packed, documented, and shipped accurately and on time. This role combines hands-on execution with frontline leadership to support team productivity, maintain quality standards, and ensure smooth coordination with carriers and internal stakeholders.
Key Responsibilities
Team Leadership & Operations
- Lead, coach, and support shipping associates in daily fulfillment activities
- Assign tasks, monitor throughput, and ensure shipping deadlines and schedules are met
- Train new team members on shipping procedures, systems, and safety requirements
- Maintain a clean, safe, and organized shipping area aligned with warehouse standards
- Escalate shipment delays, staffing concerns, or operational risks to the Warehouse Manager
Order Fulfillment & Shipping Execution
- Oversee picking, packing, and staging of outbound orders based on sales orders and schedules
- Verify item accuracy, quantities, serial numbers, and required documentation prior to shipment
- Ensure correct generation of shipping labels, packing slips, and Bills of Lading (BOLs)
- Coordinate daily carrier pickups (e.g., UPS, FedEx, freight carriers) and resolve routine carrier issues
- Confirm proper packaging and labeling to prevent damage during transit
- Ensure shipment status updates are accurately recorded in ERP/WMS systems
Accuracy, Compliance & Continuous Improvement
- Monitor order accuracy, on-time shipment metrics, and documentation quality
- Investigate and resolve basic shipping discrepancies or delivery issues
- Support root-cause analysis and corrective actions related to shipping errors or damages
- Identify process improvements to increase efficiency, accuracy, and throughput
- Ensure compliance with company procedures, safety standards, and quality expectations
Qualifications & Skills
- High school diploma or equivalent
- 2+ years of warehouse, fulfillment, or shipping experience preferred
- Prior experience leading, training, or mentoring team members is an asset
- Familiarity with shipping systems, carrier portals, and ERP/WMS platforms preferred
- Strong attention to detail, organization, and accuracy in order fulfillment
- Ability to lift up to 70 lbs and stand for extended periods in a warehouse environment
- Basic computer proficiency and comfort working within operational systems
- Strong communication, problem-solving, and teamwork skills
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Submit 10x as many applications with less effort than one manual application.