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Tech Service Coordinator

MiddlebyEssex, VT
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

The Tech Service Coordinator supports the Tech Service department by scheduling and dispatching field technicians for commercial oven service. This role also involves verifying warranty status and informing customers if their equipment is still under warranty. Strong organization, attention to detail, and multitasking skills are essential

Duties and responsibilities include but not limited to:

  • Schedule and dispatch field technicians based on service needs and availability.
  • Verify warranty status, process claims, and communicate findings to customers.
  • Communicate with customers, technicians, and internal teams to ensure efficient service.
  • Maintain accurate service logs, schedules, and records.
  • Use Microsoft Office and service management software to track requests.
  • Assist with administrative tasks and process improvements.
  • Learn and apply company policies, warranty procedures, and technical product knowledge.

Qualifications/Essential Functions:

  • Experience in dispatching, service coordination, or customer support preferred.
  • Excellent attention to detail and strong organizational skills.
  • Proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Ability to multitask and prioritize in a dynamic, fast-paced environment.
  • Strong communication and interpersonal skills to build effective supplier relationships.
  • Willingness to learn and adapt as part of a collaborative team.

Above job description is general and management may assign other duties

We offer a supportive and team-oriented environment, competitive salary, vacation and holiday pay, health, dental and vision plans, 401k and ROTH with company match, life insurance, short term and long-term disability, wellness programs, tuition reimbursement and sign-on bonus.

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FAQs About Tech Service Coordinator Jobs at Middleby

What is the work location for this position at Middleby?
This job at Middleby is located in Essex, VT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Middleby?
Employer has not shared pay details for this role.
What employment applies to this position at Middleby?
Middleby lists this role as a Full-time position.
What experience level is required for this role at Middleby?
Middleby is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Middleby for this role?
Middleby offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Middleby?
You can apply for this role at Middleby either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.