Tech Support (Service Desk Technician)

One StepPhoenix, AZ

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Job Description

One Step Retail Solutions is looking for an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.

SKILLS, KNOWLEDGE & ABILITIES:

Must learn quickly (Demonstrated by certifications)

Excellent positive communication skills

Credentials in: Windows OS, Firewalls, Securities, Virus

Strong knowledge of DOS, Windows 2000, Windows XP, Windows7, Server2003, and Server 2008

Experience installing, configuring and troubleshooting Windows networks

Experience installing, configuring and troubleshooting routers, hubs and switches

Retail experience (Such as: ring sales, receiving and physical inventory)

2 years help desk experience

Be able to work any of the following shifts and be available for after-hours, weekend/evening shifts:6am -- 3pm8am -- 5pm10am -- 7pmRESPONSIBILITIES INCLUDE:

Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008

Install and troubleshoot stand-alone, LAN's & WAN's systems, including VPNs

Install and troubleshoot firewalls, routers, hubs, and switches

Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments

Hardware assembly, installations and repair

Software installations (Retail Pro, CounterPoint, Ancillary Products, MSOffice, Utilities, etc.)

Customer hardware testing and repair

Customer on-site repairs

Technical phone support

Maintain any and all software credentials (such as Retail Pro/CounterPoint certifications)

After hours support

NOTE: This is an external facing position, customer service is required.BENEFITS:

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Aflac
Life Insurance
Personal & Accident Insurance
Adoption Assistance
Commuter Benefits
Training & Development
Monthly birthday and anniversary celebrations
Games and parties celebrating holidays
Generous Paid Vacation Time
Paid Sick Leave
Opportunities for Advancement and Professional Growth

We want to hear from you. Submit your resume and salary history.EOE:One Step Retail Solutions is an Equal Opportunity Employer (EOE).

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