Tech Support Specialist
Abacus Solution GroupSouthaven, MS
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Overview
Remote
On-site
Job Description
Job Summary: We are seeking a reliable and hands-on Tech Support Specialist to support the day-to-day technology needs of our warehouse operations. This role is responsible for ensuring all technology systems, computers, printers, scanners, Wi-Fi-connected devices, and network equipment are functioning properly. This is a temporary position!
Key Responsibilities
- Set up, configure, and deploy desktop computers, laptops, monitors, printers, barcode scanners, and other warehouse technology.
- Ensure all devices are properly connected to the company Wi-Fi and network.
- Troubleshoot hardware, software, and network connectivity issues.
- Provide technical support to warehouse employees and office staff.
- Install software updates, security patches, and system upgrades.
- Monitor and maintain warehouse technology to minimize downtime.
- Configure user accounts, passwords, and device access as needed.
- Coordinate with internet service providers and third-party vendors when necessary.
- Perform routine inspections of technology equipment to identify and resolve potential issues.
- Replace or repair malfunctioning hardware.
- Maintain inventory of IT equipment, accessories, and spare parts.
- Document technical issues, resolutions, and equipment installations.
- Assist with onboarding new employees by setting up workstations and technology.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).
- 2+ years of IT support or technical support experience.
- Experience troubleshooting Windows PCs, printers, networking equipment, and Wi-Fi connectivity.
- Basic knowledge of networking concepts including routers, switches, DHCP, DNS, and wireless networking.
- Experience with barcode scanners, mobile devices, or warehouse technology is a plus.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to prioritize tasks and respond quickly to technical issues.
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FAQs About Tech Support Specialist Jobs at Abacus Solution Group
What is the work location for this position at Abacus Solution Group?
This job at Abacus Solution Group is located in Southaven, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Abacus Solution Group?
Employer has not shared pay details for this role.
What employment applies to this position at Abacus Solution Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Abacus Solution Group?
You can apply for this role at Abacus Solution Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.